Ecommerce Specialist

**eCommerce Specialist**
- **12-month Fixed Term Contract**:

- **Flexible Location - Sydney/Melbourne/Brisbane**

**About the role**:
The eCommerce Specialist is a key contributor to optimising the GIO & Apia digital website experiences enabling customers to research, self-service, and purchase Consumer Insurance.

As an eComm Specialist in the GIO, Apia & Niche Website team you will be working closely with the Senior Digital Product Owners, internal UX designers, Content Producers and Content Management teams as well as Portfolio (Product), Analytics, Marketing, Contact Centre, and Test and Personalisation teams to deliver outstanding digital website experiences for GIO & Apia.

You will be part of a highly engaged and passionate team that is dedicated to exceeding the needs of our customers. The team aspires to provide best in class digital experiences and to be a world leading website team.

**Who would be a good fit for this role?**

Are you someone with strong Consumer Insurance knowledge and/or project or initiative delivery experience wanting to get experience in Digital? Are you passionate about exploring ways we can make it easy for our customers to research, self-service, and purchase Consumer Insurance? Are you self-motivated, driven and do you love working with other people? This is the role for you. This is an entry level 12-month contract in digital that will provide you with exposure to the entire Digital Ecosystem while working within a wonderful team.

Previous experience as a Portfolio Advisor, business analyst, project lead/delivery lead and/or specialist from other areas of digital would bring excellent value to the Ecommerce specialist role.

**What you’ll do**:

- Reporting to the Website Product Manager - GIO, Apia & Niche and working with Senior Digital Product Owners, the eComm Specialist will work with the broader Digital Distribution team to deliver superior digital customer experiences using AEM.
- Enable the business strategic goals through digital initiatives.
- Work as part of the GIO, Apia & Niche Website team to execute digital sales and service plans.
- Develop testing and personalisation initiatives to improve customer experience and performance.
- Prioritise and proactively manage your own time.
- Work in partnership with teams in Digital Distribution as well as the broader Suncorp teams such as Marketing and Portfolio to improve Digital usability and adoption as well as prioritise the right initiatives to improve the customer experience and achieve our sales and service targets.
- Utilise the full Adobe suite of products including Adobe Analytics, AEM and Target to run market leading A/B and Personalisation tests, aimed at serving amazing Digital experiences.
- Track performance with analytics teams to establish, measure and synthesise key performance indicators (KPIs) for digital journeys. Identify areas of underperformance and develop strategies to improve and report on initiative performance, providing insights and recommendations to lift sales and service conversion rates.
- Learning constantly. Strong understanding of customer’s needs - placing the customer at the heart of everything we do.
- Taking accountability to resolve problems and set high personal standards to deliver timely results in a changing environment.
- Cultivate strong relationships with key stakeholders to ensure requirements are translated into the right digital solutions and effectively communicate website performance across key metrics
- Proactively seek new and improved ways of working to foster a fully collaborative and accountable team.
- Operational support involved in the implementation of digital Insurance Website experiences

**What you’ll bring**:

- Tertiary qualification (Bachelor) - desired.
- 2 years' experience operating within either digital / eCommerce environment, Portfolio, Project Mgt, or other area with strong Consumer product and/or project/delivery experience.
- Project or initiative delivery experience
- Proven Track record of strong team collaboration
- Proven ability to deal with and influence stakeholders

**Key Capabilities**:

- Project or Delivery experience
- Ability to think creatively and critically and thrive in a fast-paced, dynamic, and sometimes ambiguous work environment
- Clear communication skills
- Experience developing strong relationships based on mutual trust and respect
- Team player with a solution-oriented approach and a natural passion for innovation and creativity
- Ability to recognise and understand the need for change, to manage the potential impact on the Customer and Business, as well as providing feedback and suggestions to improve delivery.
- Planning and organising - Ability to organise and prioritise own workload, in accordance with daily demands, as well as ever changing timeframes and priorities.
- Agile maturity - understanding the principles
- Knowledge of JIRA, Confluence and Project Management tools

**What we can offer you**
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