Service Delivery Specialist

5 days ago

Sydney, New South Wales, Australia Westpac Group Full time $120,000 - $150,000 per year

Create your best future and join Westpac as a Service Delivery Specialist (Mainframe).

What's the role?

Ready to make your mark on the systems that power millions of customer transactions every day?

We're looking for a Service Delivery Specialist to be the vital link between our mainframe technology teams and the business. In this role, you'll coordinate the delivery of mainframe upgrades, disaster recovery testing, and compliance activities—ensuring everything runs smoothly, stakeholders are engaged, and Westpac's core banking services remain resilient and future-ready.

Please note: Candidates located interstate are eligible to apply.

Key responsibilities include:

  • Be the go-to contact for mainframe software upgrades—keeping application teams informed, engaged, and on track for post-implementation testing.
  • Coordinate disaster recovery and resilience testing, making sure we meet all compliance requirements (including CPS230).
  • Build strong relationships across technology, operations, and business teams—driving collaboration and accountability, even when there's no project funding.
  • Communicate clearly, provide timely updates, and keep everyone aligned on what matters most.
  • Support continuous improvement in how we deliver, govern, and report on mainframe services.

What do I need?

  • 5-10 yrs IT Service Delivery.
  • Strong understanding of mainframe.
  • Project management & service management.
  • Tertiary qualifications.
  • Technical or professional certifications.

Why join us?

We're obsessed with becoming our customers' #1 banking partner for life and we're looking for people who are passionate about helping us achieve that goal. In return, we're committed to making Westpac the best place to work in the country. Here are just a few of the ways we're already doing that:

  • Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates
  • Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
  • Tailored learning and development opportunities to help your grow your career within the bank.
  • Lots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiatives.

Create your future today

To get started, simply click on the APPLY or APPLY NOW button

We're all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website .

LI-Hybrid.

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