Service Specialist

**Brisbane (preferred) OR Sydney**
- **Unique opportunity to join a leading Insurer**:

- **Make your mark as the Axway SME**:

- **Collaborative and supportive environment, hybrid working - 50% WFH**

We’re never just satisfied with how things are - because we know how things could be. And it’s our expert Technology team who forge ahead every day to make those ‘what ifs’ a reality.

Welcome to a place where you can chase real progress and drive real change. And that includes your own career. Being a part of Technology at Suncorp Group means being switched on, endlessly curious and always adaptable. In return, you’ll be supported to bring your own ideas to the table and challenge conventions - with the aim of making life a little brighter, simpler and better for our customers and each other.

**About the role**:
We are seeking a highly skilled and motivated API Specialist to join our team. In this role, you will be responsible for managing, configuring, and optimizing Axway API solutions to ensure seamless integration, security, and performance of APIs across various platforms.

It is essential that you have API gateways experience - specifically, Axway experience would be ideal but not essential. You will collaborate closely with cross-functional teams to design and implement API strategies that align with business objectives and enhance service delivery.

In addition to your strong technical background you will have also had experience working with IT partners/vendors. This role will utilise both your technical knowhow and communications skills, in order to ensure our partners are delivering what is required.

This is a fantastic opportunity for you to join one of Australia’s leading Insurance companies with an outstanding reputation for developing and supporting their employees.

**What you’ll do**:

- Oversee the setup, configuration, and administration of Axway API management tools (Axway API Gateway, Axway Amplify, etc.) to ensure seamless API integration and operations.
- Implement security policies and ensure robust access control, authentication, and authorization mechanisms for API environments. Stay up to date on best practices for API security.
- Continuously monitor and optimize the performance, scalability, and reliability of API platforms, ensuring high availability and responsiveness.
- Develop comprehensive API documentation, guidelines, and standards to ensure consistent use of API features. Promote and enforce best practices for API design and usage
- Provide support in diagnosing, troubleshooting, and resolving API-related issues, including performance bottlenecks, integration failures, and security vulnerabilities.

**What you’ll bring**:

- Minimum of 3-5 years of experience in API management and integration (preferably with Axway solutions), and AWS
- Strong understanding of API management, RESTful services, and microservices architecture.
- In-depth knowledge of RESTful API concepts, web services, and API protocols (e.g., HTTP, SOAP, JSON, XML)
- Strong analytical and troubleshooting skills, with the ability to diagnose and resolve complex API integration and performance issues
- Familiarity with cloud platforms (AWS, Azure, GCP) and containerization technologies like Docker and Kubernetes
- Strong attention to detail, good communication skills and a team-player with a flexible mind-set
- Previous experience working with IT Partners and vendors would be beneficial

**What we can offer you**:

- Discounts and offers on a range of retail favourite stores as well as insurance products.
- A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks secondary carer leave, and unlimited paid emergency response leave.
- Invest in your brighter future with ongoing study support and career development programs.
- Give back to our communities with payroll giving, donation matching and paid volunteer leave.
- Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.

**About Suncorp**:
We’re proud to be a part of the Suncorp family alongside some of Australia’s most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most - while helping to evolve and innovate the ways we can serve our community every day. That comes with all kinds of exciting opportunities for you to grow your own career. Whether you’re guiding people through life’s biggest moments or providing them with support in times they need it most, you’ll be driven forward by our shared customer obsession and supported at every step of the journey.

For over 100 years Suncorp has been driven by our guiding Purpose - to build futures and protect what matters. To ensure we deliver on that Purpose, we’ve made a commitment, built on trust, empowerment, and flexibility - to help our people unlock their full potential and unleash their best and brightest selves.