Team Leader

Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flexibility for balance and the support you need. We know that flexible work comes in different forms, that’s why we’re embracing hybrid teams - enabling employees to maintain a balance of working both in the office and remote, supporting the needs of both the business and individual. So, come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let’s care for everyone’s tomorrow so we can create a better future together. **Contact Centre -Team Leader | Adelaide SA, Brisbane QLD** **What if you could put the customer at the heart of everything you do?** As a Team Leader in our Customer Experience Centre, you will be responsible for the daily management, coaching and development of a team of Customer Service Specialists. You will bring a passion for best practice operations management to ensure sales and service targets are achieved and exceeded. You will manage and oversee you up to 15 consultants and directly impacts our customer experience by enhancing team performance through inspiring leadership, ongoing mentorship, coaching and development. **You'll be responsible for**: - Meeting strategic goals through team KPI achievement - Morale, Motivation and Engagement of staff - Operating and adapting to a fast-paced, results driven, deadline-oriented work environment - Building teams, coaching, and developing a high-performance culture - Adapting and communicate change to teams - Create and maintain a positive & motivating work environment - Identify and seek development for gaps in teams skillset and assist with upskilling team member **Important to your success**: - Demonstrated experience in people leadership, coaching and development - Resilience, ability to problem solve and manage stakeholder expectations - Ability to operate and adapt in a fast-paced, results driven, deadline-oriented work environment - Proven experience building, coaching, and developing a high-performance culture - Self-motivation - Exceptional written & verbal communication skills including report analysis and interpretation - ABS knowledge and experience desired - Experience in financial services/ insurance industry is advantageous **What's on Offer?** - Competitive remuneration and financial offers beyond a fixed salary - Permanent full time role - The chance to make a meaningful impact on the careers of your team - Feel empowered to innovate and drive improvement processes throughout our customer centre - An organisation that delivers on assisting their employees to reach their ambitions - Hybrid work environment - Unlimited career progression/ movement in a global leader **About us** Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We do this through delivering a great customer experience that is the result of appreciating each other every single day, showing heart by really listening and seeing things from the perspective of others by always asking, "how can I help?". Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced. We welcome and value talent from all backgrounds, experiences and ways of working Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role. As a requirement of your role, it may be necessary from time to time for you to attend the workplace. In accordance with our COVID-19 Vaccination Policy, all entrants to Allianz operated workplaces in Australia (includes attending a customer or vendor site to conduct work on behalf of Allianz), must be fully vaccinated against COVID-19 (includes booster shot, where mandated by local health authority), unless the employee can present a valid medical exemption certificate. LI-ALLIANZAU