Customer Support Officer

2 weeks ago

Brisbane, Australia ANZ Banking Group Full time

**Job Title**: Customer Support Officer - Suncorp Bank
**Req ID**: 83025
**Department**: SB Home Lending Services
**Division**: Suncorp Bank
**Location**: Brisbane
About Us
About the Role
This role exists within Fulfilment and Servicing to deliver exceptional customer service to our existing customer network in the Home Loan Maintenance Team. The Home Loan Maintenance Team handles the timely completion of Home Loan Variation and Maintenance matters for our existing lending customer base.
**This Customer Support Officer role encompasses**:
Review, validate and process customer requested variation and maintenance tasks on Retail Lending products
Completion of data entry and workflow activities
Timely completion of reporting activities as required
Identification and reporting of errors and incidents
Maintain required benchmark efficiencies and error rates through agreed throughput with leader
Any other tasks as advised by Leader
**Role Location**: 80 Ann Street, Brisbane QLD 4000
**Role Type**: Permanent, Full-time
What will your day look like?
**As a Customer Support Officer, your accountabilities include**:
High attention to detail with regards to data quality, making sure that first time execution is a focus when completing all tasks
Advanced communication skills both verbal and written for team, department or external, conveying this coherently and confidently
Timely actioning and completion of tasks to meet agreed service level agreement
Completion of regulatory and company compliance through computer-based training courses being completed on time
Identify case management initiatives as required, develop and then communicate to team
Embrace Suncorp Bank Compass and culture and demonstrate these behaviours consistently
Support Banking in projects and deliverables
Develop and foster an environment and team culture
Drive a positive risk and governance culture.
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Strong industry experience - Desired
Demonstrable experience with operational processes and systems (e.g. CBP, Hogan, Sunlink, Allfi etc) - Desired
Experience in roles requiring high levels of detail attention and risk
Experience dealing with stakeholders both internal and external
Customer Service experience (Store or Contact Centre)
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
Job Posting End Date
03/02/2025, 11.59pm, (Melbourne Australia)

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