Aps3 Customer Service Officer

2 weeks ago

Brisbane Central Business District, Australia HAYS Full time

Federal Government | Brisbane CBD | $41.61 p/h + Super | Ongoing contract | January Start

**Your new company**
This government department thrives to contribute to the prosperity of the Federal economy by delivering services that assist Australians in their employment and development.

**Your new role**
- Deliver high quality customer service, including provision of guidance, support and advice to participants tailored to their individual needs
- Manage routine inquiries
- Work in a rostered environment that includes scheduled breaks and assigned tasks, hours of operation are between 09:00 - 19:00 AEDST, Monday to Friday.
- Work to achieve benchmarks at both the team and individual level
- Navigate across multiple it systems in real-time
- All training will be provided in paid work time

**What you'll need to succeed**
- A strong desire to offer great customer service
- Communication skills to interpret information, tailor messaging and resolve issues
- An ability to learn multiple IT systems
- A commitment to demonstrating behaviours in line with the APS values and Code of Conduct
- Must be an Australian citizen to apply
- Be willing to undertake a National Police check or provide one from within the last 6 months

**What you'll get in return**
- Long term Employment Opportunities
- $41.61 p/h + Super
- January 10th start date
- Full time ongoing contract - part time pay be considered after training period
- Flexible WFH arrangement, up to 2 days per week after 3 month tenure

**What you need to do now**

**LHS 297508** #2732150

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