Order Fulfilment Team Lead

**ORDER FULFILMENT TEAM LEAD, ANZ**

**We are Fujitsu**

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

**About the role**

We are looking for a dynamic **Order Fulfilment Team Lead** to oversee the day-to-day activities of Order Fulfilment team, while driving efficiency by streamlining procedures and systems across the ANZ regions. The role has a strong focus on identifying tools and operational improvements to enhance customer experience, internal collaboration, and overall efficiency.

Excellent leadership, communication and organizational skills are required, along with analytical thinking, strategic planning and attention to detail.

Applications can be received from Sydney, Melbourne or Auckland locations.

**About you**

Responsibilities and Accountabilities:
Process Improvement and Standardization
- Alignment of processes across NZ and AU, reviewing procedures and workflows for efficiency
- Reduction of risk and single point of failure, cross-training between Global Delivery Centre and local Order Fulfilment teams
- Ownership of SAP Handbook, general and account specific process documentation

Management of Order Fulfilment Operations
- Handling daily operational activities of Order Fulfilment team, first point of SAP support
- First point of escalation for internal stakeholders and customers
- Ensuring order loading accuracy and meeting of SLA-s
- Reviewing and reducing outstanding DNI (Delivered not Invoiced) and Backlog of orders
- Managing invoicing activity and tracking target orders for the month for completion
- Balancing workloads between team members, updating customer account allocation plan, creating back-up and cover plans
- Monitoring performance against KPI-s
- Overseeing month end activities and JSOX audit requirements
- Regular reporting on invoicing against monthly target

Leadership and Teamwork
- Motivate, inspire and create positive environment for the team
- Lead by example, demonstrating excellence in customer service and administration
- Display innovation in improving processes and procedures
- Actively contribute towards achievement of team targets

**Requirements**:

- Minimum 2 years experience within the IT industry, professional services or selling environment
- High level of computer literacy and understanding of IT principles
- Experience with SAP (or similar) is advantageous
- Competent in the use of MS Office, proficient with MS Excel
- Proven experience as a Team Lead with dispersed team members coupled with strong leadership and interpersonal skills
- Excellent understanding of business operations and procedures
- High level of accuracy and attention to detail, outstanding organizational and planning skills
- Courteous and professional demeanour, ability to remain calm, find solutions and make decisions in a fast-paced environment
- Strong analytical thinking and troubleshooting skills
- Highly accountable, ability to take ownership, achieve targets, eliminate errors and ensure an excellent customer experience

**Why Fujitsu?**

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.
- We put people first. We believe in the power of diversity to drive innovation and our Work180 accreditation, AWEI (Australian Workplace Equality Index) Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
- We offer tailored career paths across our global organization to support your professional and personal growth.
- Our customers trust us. We have an excellent reputation across the region and globally.
- Best in class reward and recognition programs flexible work, volunteering leave and more.
- We live our values of aspiration, trust and empathy, all day, every day.

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