Senior Fulfilment Officer

6 days ago

Sydney, New South Wales, Australia Commonwealth Bank Full time $104,000 - $130,878 per year

About you:

You are ambitious.

You want to make a difference.

You want to do work that matters.

You are passionate about wealth creation.

You want to develop your career and progress. 

Together we can help drive sustainable business growth for our clients.

You care, you have courage and you are committed to your customer and stakeholders.

Business Banking (BB) serves Commonwealth Bank's small to mid-sized business, corporate, regional, and agribusiness clients with a comprehensive range of financial services and also supports personal and institutional online trading customers. Asset Finance (AF) delivers car and equipment financing to help businesses manage capital and acquire necessary assets. The Asset Finance Centre (AFC) supports both internal and external stakeholders in financing vehicles and business equipment, prepares loan documents, and manages settlements for asset finance transactions. Reporting to the Senior Team Manager for Fulfilment the Senior Fulfilment Officer assists various CBA segments by processing referrals and ensuring efficient, accurate asset finance solutions.

Your Responsibilities:

  • Upholding quality standards to support the Asset Finance Centre's commitment to best practice outcomes.
  • Engaging and managing both internal and external stakeholders, including front-line teams, support functions, suppliers, customers, and third parties.
  • Overseeing allocations and workflow pipelines.
  • Conducting daily workforce planning activities.
  • Leading and facilitating team huddles.
  • Serving as the initial point of contact for the Fulfilment Team, acting as the technical subject matter expert (SME).
  • Leadership delegation as appropriate.
  • Analysing rework, quality assurance, and volume trends to provide data-driven recommendations for coaching, training, and identifying gaps in standard operating procedures (SOPs).
  • Managing system outages and incidents, providing effective workarounds, and ensuring clear communication with stakeholders.
  • Delivering monthly one-on-one coaching and job-specific training sessions.

We want to hear from you if you have:

  • Demonstrated excellence in customer service.
  • Experience is designing, executing and leading process improvement changes
  • Proven capability to make sound decisions with a strong emphasis on risk management.
  • Highly self-motivated individual with a positive attitude and notable success working collaboratively within team settings.
  • Strong written and verbal communication skills.

We support your career growth in a respectful, inclusive, and flexible environment. Our diverse team shares ideas and works together to make a positive impact for customers, communities, and colleagues. Here, you'll be empowered to face challenges and seize new opportunities. We enjoy working here and believe you will too.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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Advertising End Date: 23/09/2025

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