Customer Service/inbound Sales Representative

**Company Description**
Here at EVSE we put our people first. Our talented, dedicated and passionate workforce strive to keep EVSE at the forefront of EV charging since our inception in 2015. Embracing a vision for a sustainable future, we are dedicated to delivering the latest EV charging technology for every household, business and commercial need. At EVSE Australia, we provide turnkey EV charging solutions that make the transition to electric vehicles easy for individuals, fleets, and companies. Our goal is to offer high-quality installations, support and service that makes owning an EV as seamless and stress-free as owning a petrol car.
**Job Description** Power the EV revolution with EVSE** Our Residential team delivers smart, reliable EV charging solutions to homes and businesses across Australia and New Zealand—from hardware-only kits to full-service installations.

As a **Customer Service Sales Representative**, you’ll connect with customers, match them with the right solutions, and drive our mission to make EV charging easy and accessible for everyone.

**Your role**

**Ready to spark change in the EV industry?** As a **Customer Service Sales Representative** at EVSE, you’ll be on the frontlines of our growth—connecting with customers, understanding their needs, and matching them with smart EV charging solutions. Whether it’s inbound inquiries or proactive outreach, you’ll guide customers through the sales journey, upsell value-packed products, and hit (or smash) your monthly targets.

If you’re a natural communicator who thrives in a fast-paced environment and loves turning conversations into conversions, we want to hear from you. Furthermore your day to day will include;
- Handle 40-60+ inbound sales calls daily, guiding customers through their EV journey
- Educate customers on EVSE chargers, accessories, and installation options
- Become a trusted product expert and confidently inspire purchase decisions
- Convert leads into opportunities and consistently meet/exceed sales targets
- Hit individual and team KPIs—calls, follow-ups, revenue, and conversions
- Keep your sales pipeline fresh and moving in a fast-paced environment
- Deliver tailored solutions through exceptional customer service
- Represent EVSE with energy and professionalism—be a brand ambassador
- Collaborate with your team on outreach strategies and lead targeting
- Partner with internal teams to deliver seamless customer experiences
- Qualify leads, flag cold prospects, and support follow-up efforts
- Maintain accurate CRM records for all leads and opportunities
- Share wins, insights, and support to help the whole team succeed
- Build targeted project lists to boost conversion and reduce lost leads
- Follow safety protocols and contribute to EVSE’s culture of continuous improvement

**Qualifications** About you**

We’re looking for a confident communicator and natural relationship builder who thrives in a fast-paced, customer-focused environment. You’ll bring a passion for sales, a collaborative mindset, and a drive to deliver outstanding service. With a proven ability to engage customers, resolve queries, and close deals, you’re ready to make a real impact in a growing tech-driven industry. You’ll bring with you:

- Excellent verbal and written communication skills to effectively engage with customers, articulate product benefits, and negotiate terms to drive results.
- You’re self-motivated and enjoy contributing to a team environment
- Proven experience in a fast-paced, high-volume customer service setting
- You’re collaborative and enjoy working in an innovative, technology-based environment
- Demonstrated success in sales roles, preferably within the residential sector or related industries. Experience in B2C sales is advantageous.
- Strong customer-centric mindset with a focus on understanding and addressing customer needs and providing excellent service throughout the sales process.

If you're ready to be part of a movement that's transforming the way Australia commutes, join EVSE Australia on our exciting journey. Accelerate your career while accelerating the adoption of electric vehicles. Be the driving force behind a cleaner, more sustainable tomorrow