Service Desk Officer

1 week ago

Perth, Australia Robert Half Full time

Provide exceptional IT support and customer service
- Rapidly growing organisation in a central locarion
- Competitive salary + exposure to the mining industry

Our client is in search of a talented and driven Helpdesk Support Specialist to join the team on a 6-month contract. The Helpdesk Support Specialist will be responsible for providing high-quality technical support to employees across various sites, both remotely and on-site.

**Responsibilities**:

- Providing first-line support to employees on technical issues and queries
- Logging, tracking and resolving support tickets within agreed SLA
- Escalating more complex issues to the appropriate teams
- Troubleshooting and resolving hardware and software issues for desktops, laptops and mobile devices
- Contributing to the development of technical support documentation
- Liaising with vendors and service providers to ensure timely resolution of issues
- Participating in team meetings and contributing to team goals

**Requirements**:

- 1+ years of experience in a technical support role
- Experience working with a Managed Service Provider (MSP) is preferred
- Experience with ticketing systems (ServiceNow preferred)
- Excellent communication and customer service skills
- Strong analytical and problem-solving abilities
- Experience with Active Directory, Exchange, and other network services
- A degree or diploma in IT or related field is preferred
- Ability to work independently and as part of a team
- Willingness to work on a rotating on-call schedule

We offer a competitive salary package, professional development opportunities, and a dynamic work environment. If you are passionate about technology and committed to delivering excellent customer service, we would love to hear from you.

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