Service Desk Officer
4 days ago
Provide exceptional IT support and customer service
- Rapidly growing organisation in a central locarion
- Competitive salary + exposure to the mining industry
Our client is in search of a talented and driven Helpdesk Support Specialist to join the team on a 6-month contract. The Helpdesk Support Specialist will be responsible for providing high-quality technical support to employees across various sites, both remotely and on-site.
**Responsibilities**:
- Providing first-line support to employees on technical issues and queries
- Logging, tracking and resolving support tickets within agreed SLA
- Escalating more complex issues to the appropriate teams
- Troubleshooting and resolving hardware and software issues for desktops, laptops and mobile devices
- Contributing to the development of technical support documentation
- Liaising with vendors and service providers to ensure timely resolution of issues
- Participating in team meetings and contributing to team goals
**Requirements**:
- 1+ years of experience in a technical support role
- Experience working with a Managed Service Provider (MSP) is preferred
- Experience with ticketing systems (ServiceNow preferred)
- Excellent communication and customer service skills
- Strong analytical and problem-solving abilities
- Experience with Active Directory, Exchange, and other network services
- A degree or diploma in IT or related field is preferred
- Ability to work independently and as part of a team
- Willingness to work on a rotating on-call schedule
We offer a competitive salary package, professional development opportunities, and a dynamic work environment. If you are passionate about technology and committed to delivering excellent customer service, we would love to hear from you.
-
Service Desk Officer
5 hours ago
Perth, Australia HAYS Full timeState Government is seeking a Service Desk Officer to join their IT team. **Your new company** Your new company is a state government organisation who own and manage WA's sports and entertainment venues. **Your new role** You will support users with technical issues, you will also be responsible for answering the phone and being that first point of contact...
-
Service Desk Team Lead
2 weeks ago
Perth, Australia Wolfe Co Full timeService Desk Team Lead - Windows OS - MCS Office Service Desk Team Lead with solid IT Service Desk and End User Services Delivery experience as well as a Change Management understanding needed for a permanent role in Perth CBD. **Perth CBD** **Permanent** **Up to $90K Per annum + Super** The client is a consultancy with the fastest-growing client base in...
-
Helpdesk/service Desk Officer
4 days ago
Perth, Australia Chandler Macleod Full time**About the company**: As one of Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals. We are currently seeking...
-
IT Service Desk Analyst
2 days ago
Perth, Australia SLR Consulting Full time**About the business and the role** SLR is an international environmental and advisory consultancy with a globally recognised reputation for providing high quality tailored services. With offices across Asia Pacific, Europe, North America and Africa, SLR is one of a very small number of truly international specialist environmental consultancies. We provide...
-
Service Desk Officer
2 days ago
Perth, Australia Downer Group Full time**Who We Are** Downer is the leading provider of integrated services in Australia and New Zealand. Our Industrial & Energy business provides end-to-end facilities management and asset lifecycle support services for Australia’s critical economic infrastructure. Operating across the future energy, power generation, oil and gas and industrial sectors, we...
-
Service Desk Analyst
2 weeks ago
Perth, Australia Avant Full time**Location**: Perth (hybrid 4 days in the office) Type: Permanent full time Avant is Australia’s leading medical defence organisation with a proud heritage of protecting Australian medical professionals for over 130 years. Avant now represents 90,000 health practitioners and medical students across every state and territory, delivering market leading...
-
Service Desk Engineer
3 weeks ago
Perth, Australia Starboard IT Full timeStarboard IT About Us Starboard IT is a Managed & Professional IT Services Provider founded by IT professionals passionate about achieving the highest quality solutions for our clients. We work with our clients to understand their requirements and provide them with expert best approach IT consultation through to successfully deliver their IT projects. We are...
-
Service Desk Engineer
5 days ago
Perth, Western Australia Sharp & Carter Digital & Technology Perth Full time $70,000 - $90,000 per yearThe Company Our client is a well-established Managed Service Provider based in Central Perth, delivering comprehensive IT support and solutions to businesses across a wide range of industries. From day-to-day helpdesk support to complex project delivery, they enable organisations to operate efficiently and securely in today's digital landscape. They are a...
-
(Urgent Search) Service Desk Officer
1 week ago
Perth, Australia Catholic Education Western Australia Full timeCompany: Catholic Education Western Australia Limited Service Desk Officer For over 150 years, our schools, colleges, early learning centres and out of school care programs, have been an integral part of education in Western Australia. Together we form the state’s second-largest education provider, with more than 83,000 students relying on our nearly...
-
IT Service Desk Analyst
1 week ago
Perth, Australia Ramsay Health Care Full time**Permanent full-time opportunity**: - **Based on site at Joondalup Health Campus / Hollywood Private Hospital - Perth, WA**: - **Great opportunity to grow your career across a national network!** A great opportunity exists for someone who is looking to build on their IT/Helpdesk experience and grow their career. We are seeking an **IT Service Desk...