Service Desk Engineer

2 weeks ago

Perth, Western Australia Sharp & Carter Digital & Technology Perth Full time $70,000 - $90,000 per year

The Company

Our client is a well-established Managed Service Provider based in Central Perth, delivering comprehensive IT support and solutions to businesses across a wide range of industries. From day-to-day helpdesk support to complex project delivery, they enable organisations to operate efficiently and securely in today's digital landscape.

They are a close-knit team that values collaboration, growth, and knowledge-sharing, a place where your contributions will be recognised.

Due to ongoing growth and increasing project demand, they are seeking 2x Service Desk Engineers.

The Role

As a Service Desk Engineer (L2), you will act as the second point of contact for clients, providing technical support and troubleshooting across various systems. You will manage requests, resolve issues, facilitate solutions using the company's ticketing system, and assist Senior Technicians where needed. You will also support and mentor junior team members.

Key Responsibilities:

  • Provide remote and onsite support for Microsoft 365, Exchange, Active Directory, Teams, and SharePoint.
  • Manage user accounts, licensing, authentication, and access.
  • Troubleshoot hardware, software, network connectivity, and mobile devices.
  • Handle tickets, document solutions, and contribute to knowledge base articles.
  • Assist with hardware preparation and configuration.
  • Participate in after-hours support on a rotating roster.

The Person:

  • 3+ years' experience in MSP IT support.
  • Strong knowledge of Microsoft 365, Windows environments, and networking fundamentals.
  • Excellent communication skills with the ability to manage client expectations effectively.
  • Willingness to work 5 days in the office with some flexibility.
  • Current WA driver's license.
  • Relevant certifications (Microsoft or equivalent) are highly regarded.

How to Apply

To apply online, please click on the appropriate link below. For more information, contact Ashton Goode

  • Service Desk Engineer

    2 weeks ago

    Perth, Western Australia Paxus Full time $60,000 - $80,000 per year

    Our client, a global consultancy, is seeking a Service Desk Engineer to deliver on-site technical assistance in Perth CBD for a 12-month contract (renewable) to support a leading mining company. In this role, you will ensure the efficient and safe resolution of IT incidents and requests according to established SLAs. Your key responsibilities include...

  • Service Desk Analyst

    4 weeks ago

    Perth, Western Australia Talent International Full time

    Key requirements:Responds to user enquiries according to service desk procedures, providing support across a range of hardware and software products, within set Service Level Agreements (SLAs).Provides first level support, identifying issues which require more complex support and ensuring their timely escalation.Monitors Incidents and ensure SLAs are being...

  • Service Desk Analyst

    4 weeks ago

    Perth, Western Australia Professional Search Group Full time

    Our client, a tech-savvy firm on the edge of the CBD is on the hunt for a Level 1/2 Service Desk Officer to join their teamOur client is an ambitious and customer-centric company committed to delivering top-notch IT solutions.Their friendly, innovative, and collaborative work environment makes them an ideal place to grow your career.The Role:As a Level 1/2...

  • IT Service Desk Agent

    4 weeks ago

    Perth, Western Australia APM Full time

    OverviewAPM West Perth, Western Australia, AustraliaJoin to apply for the IT Service Desk Agent role at APMGet AI-powered advice on this job and more exclusive features.As Service Desk Agent you will be responsible for supporting all employees, contractors, and supply chain partners of APM in APAC region either in person, online or over the phone. You will...

  • IT Service Desk Agent

    4 weeks ago

    Perth, Western Australia APM Full time

    OverviewAPM West Perth, Western Australia, AustraliaJoin to apply for the IT Service Desk Agent role at APMGet AI-powered advice on this job and more exclusive features.As Service Desk Agent you will be responsible for supporting all employees, contractors, and supply chain partners of APM in APAC region either in person, online or over the phone. You will...

  • IT Service Desk Agent

    4 weeks ago

    Perth, Western Australia Advanced Personnel Management Full time

    The RoleAs Service Desk Agent you will be responsible for supporting all employees, contractors, and supply chain partners of APM in APAC region either in person, online or over the phone. You will manage and have end-to-end ownership of service desk requests, software installations, patches and new setups from first point of contact through to resolution,...

  • IT Service Desk Agent

    1 week ago

    Perth, Western Australia Fortem Projects Full time $60,000 - $80,000 per year

    Job DescriptionThe RoleAs a Service Desk Agent you will be responsible for supporting all employees, contractors, and supply chain partners of APM in APAC region either in person, online or over the phone. You will manage and have end-to-end ownership of service desk requests, software installations, patches and new setups from first point of contact through...

  • IT Service Desk Agent

    1 week ago

    Perth, Western Australia APM Full time $90,000 - $120,000 per year

    Job DescriptionThe RoleAs Service Desk Agent you will be responsible for supporting all employees, contractors, and supply chain partners of APM in APAC region either in person, online or over the phone. You will manage and have end-to-end ownership of service desk requests, software installations, patches and new setups from first point of contact through...

  • Senior Technical Field Engineer

    4 weeks ago

    Perth, Western Australia Unisys Full time

    Senior Technical Field Engineer page is loaded## Senior Technical Field Engineerlocations: Canberra, ACT, Australia: Sydney, NSW, Australia: Perth, WA, Australia: Melbourne, VIC, Australiaposted on: Posted Todayjob requisition id: REQ567731**What success looks like in this role:**The Field Engineer performs activities associated with installing,...

  • Senior Technical Field Engineer

    4 weeks ago

    Perth, Western Australia Unisys Full time

    Senior Technical Field Engineer page is loaded## Senior Technical Field Engineerlocations: Canberra, ACT, Australia: Sydney, NSW, Australia: Perth, WA, Australia: Melbourne, VIC, Australiaposted on: Posted Todayjob requisition id: REQ567731**What success looks like in this role:**The Field Engineer performs activities associated with installing,...