Service Desk Engineer

2 weeks ago

Perth, Western Australia Sharp & Carter Digital & Technology Perth Full time $90,000 - $110,000 per year

The Company

Our client is a well-established Managed Service Provider based in Central Perth, delivering comprehensive IT support and solutions to businesses across a wide range of industries. From day-to-day helpdesk support to complex project delivery, they enable organisations to operate efficiently and securely in today's digital landscape.

They are a close-knit team that values collaboration, growth, and knowledge-sharing, a place where your contributions will be recognised.

Due to ongoing growth and increasing project demand, they are seeking 2x Service Desk Engineers.

The Role

As a Service Desk Engineer (L2), you will act as the second point of contact for clients, providing technical support and troubleshooting across various systems. You will manage requests, resolve issues, facilitate solutions using the company's ticketing system, and assist Senior Technicians where needed. You will also support and mentor junior team members.

Key Responsibilities:

  • Provide remote and onsite support for Microsoft 365, Exchange, Active Directory, Teams, and SharePoint.
  • Manage user accounts, licensing, authentication, and access.
  • Troubleshoot hardware, software, network connectivity, and mobile devices.
  • Handle tickets, document solutions, and contribute to knowledge base articles.
  • Assist with hardware preparation and configuration.
  • Participate in after-hours support on a rotating roster.

The Person:

  • 3+ years' experience in MSP IT support.
  • Strong knowledge of Microsoft 365, Windows environments, and networking fundamentals.
  • Excellent communication skills with the ability to manage client expectations effectively.
  • Willingness to work 5 days in the office with some flexibility.
  • Current WA driver's license.
  • Relevant certifications (Microsoft or equivalent) are highly regarded.

How to Apply

To apply online, please click on the appropriate link below. For more information, contact Ashton Goode

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