Head of Technology

Join the change. Together, we’ll make history

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in.

About the role

At AGL, we’re building a more sustainable and customer-centric energy future. The Head of Technology - Customer Operations plays a pivotal role in enabling that vision by leading the platforms and technology that power our large-scale customer support and service operations.

About the role
- As a trusted partner to the Domain Technology General Manager, you’ll be accountable for shaping and delivering the technology strategy that supports millions of customer interactions annually.

This role oversees the planning, building, and running of customer-facing platforms and systems - across a project portfolio valued at $20-30M and an operational tech footprint of ~$15M. You’ll lead a high-performing team and deliver outcomes that directly improve customer experience, contact centre performance, and operational efficiency.

What you'll do
- Act as the technology partner to the GM of Customer Operations and their leadership team- Lead the end-to-end technology lifecycle across customer service systems - from planning and delivery to operational excellence- Provide strategic direction on how technology can improve efficiency, CX, and business outcomes-
- Manage delivery of IT change initiatives, risk, compliance, and support- Optimize tech operations through strong supplier engagement and performance management- Lead capability planning, budgeting (capex & opex), and continuous improvement across the domain

About you
- You’re a seasoned technology leader who thrives in complex, customer-focused environments. You bring:
- Proven leadership in enterprise-scale tech delivery, particularly across operations, support, or contact centre platforms- Strong understanding of energy market dynamics and customer-facing systems- Experience working with Agile and hybrid delivery teams, with a focus on value delivery and system resilience- Exceptional stakeholder engagement, budget management, and vendor oversight skills- A strategic mindset paired with execution discipline - you make decisions using data and deliver measurable business outcomes

At AGL, we offer a wide range of benefits including
- Contribute to a business at the heart of Australia’s energy transformation.- Flexible working options including hybrid work- Discounts on energy, telcos and solar plans- Participate in Energise - our reward & recognition program- Access 20 weeks of paid parental leave for the primary carer- Access to an additional week of recharge leave per year- Play an active role in our diversity & inclusion initiatives- Novated leasing and Electric Vehicle subscriptions- Access to study assistance, AGL’s share purchase plan and insurance deals
- Benefits may change over time and vary based on role type and location.

LI - SJ

Inclusion at AGL

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit:
AGL is a Circle Back Initiative employer - we commit to respond to every applicant.
- Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary._
- AGL Privacy Policy_
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Location

Docklands VIC 3008

Job Family Group

Information Technology - Internet-Based