Service Delivery Manager

1 week ago

Sydney, Australia Brennan IT Full time

**Why work for Brennan?**
We are a national company with a reputation for delivering technical excellence, innovation and high quality service to the mid-market and have backed up that statement by winning the #1 Managed Service Provider in Australia for the past 10 years in a row.

**Brennan IT offers an excellent remuneration package and benefits including**:

- Access to the latest and greatest technology
- Personal and Career development
- High levels of reward and recognition for over achieving
- Flexibility to work in the way that brings out the best in YOU
- The ability to do what you love, in an environment that supports YOU
- A focus on health and well being - social club, sporting teams, discounted technology purchases, health checks and more

**The Role**
We are looking for a Service Delivery Manager (SDM) to join our team on a full-time permanent basis in Sydney or Perth.

Whilst not a technical specialist, the role requires a high degree of technical skill across all products in the Brennan portfolio and requires a strong understanding of ITSM principles.

**Key Responsibilities**
- Preparing and presenting client operational reporting at monthly meetings
- Client SLAs and Reporting (including driving enhancements)
- Risk and Issue Management
- Problem Management
- Scope Management
- Change Management
- Major incident management
- Driving future technology roadmaps for the client
- Continuously improve operations and client engagement
- Customer Satisfaction (measured by NPS)
- Assist in development of ITIL Aligned Service Processes
- Continual Service Improvement Plans (CSIP) for client patch
- Relationships with Service Desk and key resolver functions
- Relationships with Account Management and key commercial functions
- Develop deep understanding of client’s business including orchestration of strategic business planning, roadmaps and workshops

**Skills Required**:

- Minimum of 3 years’ work experience in Service Management
- Experienced working in an MSP environment
- ITIL Service Management accreditation
- Strong working knowledge of ITSM service delivery concepts
- Demonstrated ability to position and present at a C-suite level
- Demonstrated ability to lead and collaborate with a multi-disciplined team
- Demonstrated skills in negotiation, organisation, and time management
- Strategic thinking with get-up-and-go attitude
- A willingness to work and adapt to a fast growing & changing environment.
- Self-sufficiency and a high degree of autonomy.
- Ability to work within a team and achieve results through others
- Ability to influence external & internal stakeholders as part of a continuous improvement life cycle for customers
- Strong decision making / problem solving skills

**Desirable**
- Commercial experience & exposure to Presales or Solutions Architecture in as many of the following areas: IT, cloud, data, networking, unified communications, voice or telephony.
- Industry based technical certifications (e.g. Microsoft, Citrix, VMWare, EMC, Cisco, HP)
- IT Project Management Foundation level accreditation (PMBOK, PRINCE 2)
- Tertiary qualifications (e.g. Management, Business, Engineering)
- Sales experience (ICT experience preferred)

**NOTE**:As part of our hiring process, you will be required to undertake a National Criminal History Check.

  • Portfolio Delivery Coordinator

    2 days ago

    Sydney, New South Wales, Australia Delivery Centric Full time $80,000 - $120,000 per year

    ROLE: Portfolio Delivery Coordinator LOCATION: SydneyAs a Portfolio Delivery Coordinator you will:Provide dedicated coordination support across the Customer Platforms portfolio delivery teams, assisting in the planning, tracking, and delivery of multiple projectsTrack project status and provide updates to relevant stakeholders on progress, risks, and any...

  • Service Delivery Manager

    2 weeks ago

    Sydney, Australia NTT Full time

    **Service Delivery Manager** In a constantly changing world, we work together with our people, clients and communities to enable them to fulfil their potential to do great things. We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure. At NTT, we encourage you...

  • Service Delivery Manager

    2 weeks ago

    Sydney, New South Wales, Australia Seisma Full time $180,000 - $250,000 per year

    Job Title: Service Delivery ManagerLocation: SydneyEmployment Type: PermanentSeisma is seeking a Service Delivery Manager to lead and drive operational excellence across our Microsoft and Google practices. This pivotal role ensures seamless delivery of managed services, aligning performance with client objectives while upholding SLAs and best-practice...

  • Service Delivery Manager

    7 days ago

    Sydney, Australia Ampersand Full time

    **Duration**: 11 months **Pay rate**:$800-$850 p/d + Super **Location**:Parramatta **Primary purpose of the role**: The Service Delivery Manager’s primary purpose is the development, implementation, and management of a portfolio of business-aligned IT services through its lifecycle, and service level management of that portfolio. The role is the key...

  • Service Delivery Manager

    2 days ago

    Sydney, New South Wales, Australia Fusion5 Full time $80,000 - $120,000 per year

    Be the go-to for client success and service delivery.Lead projects, support, and work orders with precision.Spot growth opportunities and drive real value.We're on the lookout for a Service Delivery Manager located inSydney, who thrives on building strong client relationships, driving operational excellence, and delivering value through smart, scalable...

  • Service Delivery Manager

    2 weeks ago

    Sydney, Australia NTT Full time

    **Service Delivery Manager** In a constantly changing world, we work together with our people, clients and communities to enable them to fulfill their potential to do great things. We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure. At NTT, we encourage you...

  • Service Delivery Manager

    5 days ago

    Sydney, Australia FNZ Group Full time

    Service Delivery Manager As the Service Delivery Manager, you will be reporting to the Client Director. You will play a key role within this function, and be responsible for providing senior client management support, incorporating service delivery oversight with key clients on a day-to-day basis. As the Service Delivery Manager, you'll strive for...

  • Service Delivery Manager

    2 weeks ago

    Sydney, New South Wales, Australia SEISMA GROUP Full time $120,000 - $180,000 per year

    Job Title: Service Delivery ManagerLocation: SydneyEmployment Type: PermanentAbout the Company:Our Microsoft practice with Seisma Group (formerly Data Addiction), continues to grow across ANZ. We are leaders in delivering Microsoft solutions for clients across Data, AI, D365 and Azure. If you are a data person at heart, you love Microsoft and you want to...

  • Service Delivery Manager

    1 week ago

    Sydney, Australia NEC Australia Full time

    Critical Infrastructure Solutions (CIS) delivers and supports Critical and Carrier solutions for Enterprise, Government and Service Providers including Wireless backhaul, IoT and In Vehicle Telemetry solutions and professional services. The primary function of this line of business is Solution Development, Market Analysis, Commercial Positioning, Training...

  • Service Delivery Manager

    7 days ago

    Sydney, Australia GoTech Solutions Pty Ltd Full time

    **About Us**: GOSOL, IT consulting and Staffing organization, can help you enhance Technology, Digital, Project and Business Transformation. Guided by integrity and trust, we believe in offering an unparalleled experience as your Tech of choice. For businesses, this means providing you with access to the quality solution. **REQUIREMENT** - 12+ years of...