Customer Enquiries Consultant

1 day ago

Gold Coast, Australia nbn™ Full time

Job Expectations

Build your career and Australia’s future.

Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements.

A fantastic opportunity at nbn, Australia’s largest infrastructure project, as a Customer Enquiries Contact Centre Consultant, reporting to the Customer Service Team Leader.

A bit about your role

The Customer Enquiries Contact Centre Consultant will provide high-quality customer service to Customers, RSPs, moderate and urgent HSE, and internal and external stakeholders. This position will use multiple technologies in a Customer Service Delivery environment. You will also formulate and tailor a response specific to the contact interaction situation, using questioning, listening, and conflict resolution skills following the approved process and procedures. You will evaluate, categorise and determine the best course of action for each interaction in terms of complexity, adopting first call resolution (FCR) and reassigning/escalating designated guidelines.

A bit about you

Life at nbn

To be part of nbn is to be part of something bigger. We’re the digital backbone of Australia and more. Leaders. Changemakers. Collaborators. We encourage each other to find new solutions in productive, competitive and innovative ways—providing access to crucial tools and services for our customers, partners, communities, and the country. Together, we’ve created Australia’s network—a network made for more.

A more inclusive working world

Where to from here?

Take your next steps with nbn

Worker Type

Fixed Term (Fixed Term)

Time Type

Full time

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