Customer Enquiries Consultant

1 week ago

Gold Coast, Australia nbn™ Full time

Job Expectations

Build your career and Australia’s future.

Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements.

A fantastic opportunity at nbn, Australia’s largest infrastructure project, as a Customer Enquiries Contact Centre Consultant, reporting to the Customer Service Team Leader.

A bit about your role

The Customer Enquiries Contact Centre Consultant will provide high-quality customer service to Customers, RSPs, moderate and urgent HSE, and internal and external stakeholders. This position will use multiple technologies in a Customer Service Delivery environment. You will also formulate and tailor a response specific to the contact interaction situation, using questioning, listening, and conflict resolution skills following the approved process and procedures. You will evaluate, categorise and determine the best course of action for each interaction in terms of complexity, adopting first call resolution (FCR) and reassigning/escalating designated guidelines.

A bit about you

Life at nbn

To be part of nbn is to be part of something bigger. We’re the digital backbone of Australia and more. Leaders. Changemakers. Collaborators. We encourage each other to find new solutions in productive, competitive and innovative ways—providing access to crucial tools and services for our customers, partners, communities, and the country. Together, we’ve created Australia’s network—a network made for more.

A more inclusive working world

Where to from here?

Take your next steps with nbn

Worker Type

Fixed Term (Fixed Term)

Time Type

Full time

  • Customer Enquiries Consultant

    2 weeks ago

    Gold Coast, Australia nbn™ Full time

    Job Expectations Build your career and Australia’s future. Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements. We have an exciting opportunity at nbn, as the Customer...

  • Customer Enquiries Consultant

    2 weeks ago

    Gold Coast, Queensland, Australia nbn® Australia Full time $80,000 - $120,000 per year

    Job ExpectationsBuild your career and Australia's future.Not many people can say they are working on building Australia's future. With us you'll be doing just that, leaving a legacy for all Australians. Plus, there's equal employment, great training, and true flexible working arrangements.We have an exciting opportunity at nbn, as the Customer Enquiries...

  • Customer Enquiries Consultant

    2 days ago

    Gold Coast, Queensland, Australia NBN Co ltd. Full time

    Customer Enquiries Consultant page is loadedCustomer Enquiries ConsultantApply locations Gold Coast time type Full time posted on Posted 4 Days Ago time left to apply End Date: August 30, 2025 (4 days left to apply) job requisition id 239533Job ExpectationsBuild your career and Australia's future.Not many people can say they are working on building...

  • Customer Enquiries Consultant

    2 weeks ago

    Gold Coast, Australia nbn™ Full time

    Job Expectations Build your career and Australia’s future. Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. We have an exciting opportunity for an experienced Customer Enquiries Consultant to join our team on a fixed term basis, within our Customer...

  • Customer Enquiries Consultant

    2 weeks ago

    Gold Coast, Australia nbn™ Full time

    Job Expectations A fantastic opportunity at nbn, Australia’s largest infrastructure project, as a Customer Enquiries Contact Centre Consultant, reporting to the Customer Service Team Leader. A bit about your role: A bit about you: Life at nbn To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit...

  • Customer Enquiries Consultant

    1 week ago

    Gold Coast, Australia nbn™ Full time

    Job Expectations Build your career and Australia’s future. Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements. We have an exciting opportunity for an experienced...

  • Customer Enquiries Team Leader

    1 week ago

    Gold Coast, Australia nbn™ Full time

    Job Expectations Build your career and Australia’s future. Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. A fantastic opportunity has presented itself for a Customer Enquiries Team Leader, reporting to the Executive Manager Customer Service. As the...

  • Customer Service Consultant

    1 week ago

    Gold Coast, Australia HAYS Full time

    A rare opportunity to join a wealth advisory based centrally on the Gold Coast as their Customer service rep **Your new company** Our client is an innovative and dynamic wealth advisory firm based centrally on the Gold Coast. Due to their continued success a customer service consultant is required for a permanent position. **Your new role** The primary...

  • Customer Contact Consultant

    2 weeks ago

    Gold Coast, Australia HAYS Full time

    Opportunity to showcase your Customer Service skills **Your new company** Our client a Government department located centrally on the Gold Coast are currently seeking Inbound/Outbound Customer Contact Consultants to join their team on a contract basis. **Your new role** As a Customer Contact Consultant, you are responsible for providing clients with a...

  • Customer Contact Consultant

    2 weeks ago

    Gold Coast, Australia HAYS Full time

    Opportunity to work in Public Sector whilst servicing your community **Your new company** Our client a Government department located centrally on the Gold Coast are currently seeking Inbound/Outbound Customer Contact Consultants to join their team on a contract basis. **Your new role** As a Customer Contact Consultant, you are responsible for providing...