Customer Service Consultant

2 weeks ago

Gold Coast, Queensland, Australia Inject Pty Ltd Full time $104,000 - $130,878 per year

Why You Want To Work Here

  • At CDK Stone, we're more than just a stone business—our people are at the heart of everything we do. Joining us isn't just starting a job; it's building a career with our family. We provide structured training, online learning, and mentorship from senior colleagues and your manager—all designed to support your long-term growth.
  • Career progression at CDK Stone is structured and intentional. We have frameworks in place that, over the years, have supported people who started in this role to go on to build relationships on the road or progress into advanced admin roles.
  • This isn't just a customer service role. You will be making a huge impact on our trade clients and helping revolutionise their businesses. You will act as a trusted advisor, guiding them toward the right solutions.

About the Role

  • Ask questions to uncover client needs and recommend tailored solutions, whether face-to-face, over the phone, or via email
  • Respond to enquiries from builders, stonemasons, and tradespeople about tools, equipment, stock, and orders
  • Support external sales consultants and account managers with timely information and coordination
  • Keep the showroom tidy and well-presented, restocking and maintaining displays
  • Process customer orders accurately, liaising with couriers or external salespeople to arrange delivery
  • Undertake structured training to build your product knowledge, enabling you to confidently provide accurate information and tailored advice to trade clients

About You

  • You've built a strong foundation in customer service over the phone and discovered how much you enjoy helping people. Now, you're ready to take that further—building deeper, face-to-face connections with customers where you can really get to know them.
  • You enjoy the admin side too—keeping things organised, following processes, and making sure details are accurate gives you real satisfaction.

Selection Criteria

To be considered for this incredible opportunity you only need to have:

  • Customer Service Experience

What Next

If this opportunity sounds like the right one for you, please submit your application now by providing your resume and cover letter detailing why you think you are the right person for the role.

Respectfully and regretfully, only successful candidates will be notified.

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