Marketing Coordinator

An opportunity to work for one of Australia's Top 10 ASX listed retailers
- Work in a positive and supportive environment
- Great benefits, including discounts across all brands
- An opportunity to work for one of Australia's Top 10 ASX listed retailers
- Work in a positive and supportive environment
- Great benefits, including discounts across all brands

Behind some of Australasia’s most iconic retail brands is Super Retail Group, with well-known household names like BCF, Macpac, rebel and Supercheap Auto as part of the Super Retail Group family. We have a network of over 670 stores across Australia and New Zealand where the talent of our teams and their passion for providing an experience, inspires our customers leisure time and drives our culture of innovation and opportunity.

Super Retail Group has a clear vision for the future - to grow our Club membership, leverage our closeness to the customer and become a World Class Omni Retailer. To deliver our ambition, we are investing into our Technology and People capability. We are developing and delivering strong customer propositions aimed at attracting, retaining, and growing our membership base.

Customers are ready to engage with brands anytime, anywhere and are expecting a “personalised” experience. Our goal is to communicate to our customers in a one-on-one truly personalised way.

**About the role**

Personalisation is a new capability to SRG which leverages machine learning tools to draw on existing and new datasets within the business, evaluate potential actions and select the most appropriate message, product and offer to be sent to individual customers at scale.

With this new capability comes a new way of working, in the form of a cross functional agile “squad” to deliver the machine learning engine, the actions to be sent to customers, the technology that underpins the capability and the rhythm of test, measurement and learn. Within the broader Personalisation Squad, the Action Incubator is responsible for end to end creation of personalised content and communications ensuring the right messages are available to be communicated to the right customer at the right time

This role will allow you to be a major contributor to the successful implementation of this exciting new chapter within SRG

**The role will see you**

The Marketing Coordinator is responsible for delivering exceptional customer experiences through the effective and efficient delivery of personalised content to loyalty club members. This role is responsible for managing the content and creative assets to deliver impactful, personalised, and customer-centric communications working across SRG’s three major brands.

This hands-on-role is responsible for the day-to-day tasks relating to coordinating and deploying content assets for our loyalty club members.

Additionally, the Marketing Coordinator will own documenting, recording and coordination of plans in support of the project goals. This role will support to the agility of the Personalisation Brand Specialists via delivery of simple graphic design content.

**To be successful in this role you will be required to have**:

- Strong stakeholder engagement and relationship management skills across all levels
- Highly developed interpersonal and verbal communication skills, with a strong customer focus and the ability to understand issues, manage expectations, gain agreement, and enable solutions
- Creative, innovative, and agile approach to work
- An organised and structured delivery mindset
- Operational management of marketing campaign planning, production, and execution

**Why Join Super Retail Group?**
- You will get to join for an organisation with a culture that is driven by innovation and creating awesome experiences for our customers and teams, and will get to work alongside a diverse team across Super Retail Group that is representative of the communities we work in.
- Super Retail Group is a Workplace Gender Equality Agency (WGEA) _Employer of Choice for Gender Equality_ citation holder
- As well as supporting hybrid work options, if you are in Brisbane, we have a recently built, modern corporate office that you can work from located in Strathpine in the northern suburbs, with great amenities, easily accessible with plenty of parking on site, as well as being located close to public transport lines.
- We are committed to your professional development and will support on-going opportunities for both learning and progression.
- You will get access to generous discounts across all Super Retail Group brands, as well as access to our Perks Programme, including discounts on Health and Wellbeing, Entertainment, Travel and Accommodation and more.

**How to apply**

Our recruitment process may include several interviews with various stakeholders, psychometric assessments, and background checks.

**Our Culture of Inclusion**

Video