CRM Coordinator – Super Retail Group | Max Term Contract

20 hours ago

Strathpine, Australia Super Retail Group Full time

At Super Retail Group (SRG) — home to rebel, Supercheap Auto, BCF and Macpac — we’re all about helping our customers live their passions. As a CRM Coordinator, you’ll play a key role in how we engage, reward and inspire our loyal customers across Australia and New Zealand. Bring your data-driven creativity to life and help us connect with millions of loyal customers in the max term contract opportunity until June 2026 (opportunities to extend may be available).

Why you'll love this role:

- Career Growth: Gain valuable exposure to enterprise CRM systems, loyalty programs, and multi-channel campaigns.

- Hands-On Experience: Work with Salesforce Marketing Cloud, segmentation, and customer journey mapping.

- Impactful Work: Deliver campaigns that directly influence customer loyalty and experience across Email, SMS, and Web.

- Learning Environment: Collaborate with marketing, personalisation, and technology teams while building your technical and analytical skills.

- Future Pathways: A short-term role that could become a steppingstone to long-term opportunities in CRM, marketing automation, or digital.

What you’ll do:

- Create and execute targeted CRM and loyalty campaigns that connect customers to the brands they love.

- Build and optimise customer journeys in Salesforce Marketing Cloud — using segmentation, triggers, and automation to deliver the right message at the right time.

- Collaborate with Brand Marketing, Digital, and Technology teams to deliver seamless and impactful campaigns.

- Champion data accuracy and privacy, ensuring all customer interactions are compliant and trustworthy.

- Analyse results and share insights that drive continuous improvement and smarter marketing decisions.

What you’ll bring:

- Experience in a CRM, digital, or technology-focused marketing role (or transferable experience).

- Familiarity with Salesforce Marketing Cloud (or similar platforms).

- Strong attention to detail, organisation, and ability to work independently.

- Confidence working with customer data, Excel, and reporting tools.

- Understanding of CRM best practices, data privacy, and digital marketing.

- A curious mindset with eagerness to learn and grow in CRM and marketing technology.

Step into a role where you’ll build technical CRM skills, grow your marketing expertise, and shape the way we engage with millions of customers.

Our Culture of Inclusion:

Super Retail Group is proud to be an equal opportunity employer. We support, promote and celebrate diversity and we recognise the benefits a culture of inclusion brings to our workplace and customer experience.

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