Contact Centre Team Leader

7 days ago

Burwood, Australia Penfold Motors Burwood Full time

**Representing multiple brands including VW, Audi & many more**:

- ** A supportive team environment where you'll work with dedicated colleagues and management**:

- ** Join a national ASX listed organisation in a time of growth**

**About us**:
**Penfold Motor Group** is part of Peter Warren Automotive Holdings, one of Australia's largest multi-franchise automotive dealer groups. We have expanded across South West Sydney, Sydney’s North Shore, Regional NSW, Northern NSW, and throughout South East Queensland and Victoria. With some of the finest vehicle brands in the world we cover all aspects of vehicle ownership. With over 2000 employees across QLD, NSW and VIC, we are focused on growing and developing a career path for all our people.

We are recruiting for a **Contact Centre Team Leader** to join our Business Development Centre based in **Burwood**. The Business Development Centre (Hub) is the heartbeat of our QLD & VIC dealerships.

**About the opportunity**:
As a Team Leader in our BDC, you will be responsible for ensuring smooth operations and fostering a positive team culture. Key responsibilities include:

- Leading, coaching, and mentoring a small team of Communication Officers to meet and exceed performance indicators.
- Participating in 1:1 coaching, performance management, and development activities regularly and consistently.
- Conducting quality reviews of calls for accuracy, coaching, and reporting.
- Supporting continuous improvement activities by assessing performance, processes, and service outcomes.
- Handling administrative tasks and ad-hoc project work related to the call centre.
- Have hands-on leadership and coaching experience within a contact centre environment.
- Demonstrate a self-motivated, proactive, and results-driven approach.
- Be comfortable making decisions and providing solutions to improve performance.
- Have excellent communication skills and a positive attitude.

**Benefits**:

- Employee Assistance Program (EAP)
- Exclusive discounts with our Samsung Partnership Program
- Training Pathway and Growth opportunities provided
- Joining a group that continues to grow and expand in the Auto industry
- A supportive team environment where you'll work with dedicated colleagues and management
- Competitive hourly rates and flexible working arrangements

If you're ready to take the next step in your career and lead a dynamic team in a growing national organisation, we want to hear from you.

  • Childcare Centre

    5 days ago

    Burwood, Australia Robyn Taylor Child Development Centre Full time

    Be part of an exciting opportunity to work in a purpose-built childcare centre which incorporates psychology with childcare. Designed by Child Psychologist, Robyn Taylor, the centre places particular emphasis on developing children cognitively, emotionally and behaviourally. We are looking for an experienced Room Leader to manage our pre-school...

  • Contact Centre Representative

    4 days ago

    Burwood East, Australia RSPCA Victoria Full time

    Be the first voice for those in need as a Contact Centre Representative! - Work a varied roster including weekends and public holiday. - Based at RSPCA Victoria, Burwood East. Make a difference for Animals! Be the first voice for those in need as a Contact Centre Representative at RSPCA Victoria! We’re looking for individuals with strong communication...

  • Contact Centre Representative

    2 weeks ago

    Burwood East, Australia RSPCA Victoria Full time

    Be the first voice for those in need as a Contact Centre Representative at RSPCA Victoria! We need someone with strong communication skills and a passion for animal welfare to receive and triage animal cruelty complaints in either a **casual or part tim**e** capacity. **The Role** As a Contact Centre Representative, you'll play a vital role in protecting...

  • ⭐️ Centre Director Child Care ⭐️

    7 days ago

    Burwood, Australia Burwood House - Early Learning Centre Full time

    We are looking for an energetic, committed Childcare Centre Director for our beautiful heritage site, Burwood House - Early Learning located in Burwood, Melbourne. This was previously the site of Burwood Primary School and has been educating children since 1865. We have newly renovated the site and seek to open it for the benefit of the next generation of...

  • Team Leader

    2 weeks ago

    Burwood, Australia TSA Group Full time

    Company Description We are currently looking for a talented Team Leader to join us at TSA Group, supporting in leading a team of customer experience specialists. Your team members will be servicing IAG customers in their property and automotive claims. Our job is to ensure customer’s claims are handled with high-level customer care, whilst we support...

  • Team Leader

    6 days ago

    Burwood, Australia TSA Group Full time

    Company Description We are currently looking for a talented Team Leader to join us at TSA Group, supporting in leading a team of customer experience specialists. Your team members will be servicing IAG customers in their property and automotive claims. Our job is to ensure customer’s claims are handled with high-level customer care, whilst we support...

  • Team Leader

    2 weeks ago

    Burwood, Australia TSA Group Full time

    Company Description We are currently looking for a talented Team Leader to join us, supporting in leading a brand-new team, working with an exciting new client. Your team members will be servicing iMed customers enquiries. Our job is to ensure we resolve customer queries efficiently and effectively, whilst providing a positive customer experience. This is...

  • Team Leader

    1 week ago

    Burwood, Australia Training Day Gym Full time

    **Team Leader - Training Day Gym** **Location**: Burwood VIC 3125 **About Training Day Gyms** Training Day Gyms is Australia’s top-rated gym, committed to providing exceptional fitness facilities and outstanding member service. With locations in Burwood, Clayton and Scoresby, we’re known for our strong community, diverse group classes, and...

  • Team Leader

    7 days ago

    Burwood, Australia Scene to Believe Full time

    **Help spread the magical joy that is Christmas and lead one of our Santa photography teams in shopping centres across Australia and New Zealand.** **As one of our Team Leaders, you will help create unforgettable memories and make this festive season magical for families everywhere.** At Scene to Believe, our Christmas staff create unforgettable memories...

  • Experienced Diploma Educator

    5 days ago

    Burwood, Australia Woodstock Child Care Centre Full time

    **Introduction to the company** Woodstock Child Care Centre in Burwood promotes connecting to the natural environment with light filled rooms and spacious outdoor environments. This well established centre opened in 2007 and is close to public transport and shops. The centre caters for 63 children per day, from 6 weeks to 6 years. You will be welcomed by a...