Contact Centre Representative

1 week ago

Burwood East, Australia RSPCA Victoria Full time

**The Role**

As a Contact Centre Representative for our Inspectorate, you'll play a vital role in protecting animals across Victoria. You'll be the first point of contact for people concerned about animal welfare, receiving and triaging all calls related to animal cruelty, both emergency and non-emergency. This critical role requires exceptional communication skills, empathy, and the ability to handle emotionally charged situations with professionalism and resilience.

**About RSPCA Victoria**

RSPCA Victoria is a non-government, community-based, not-for-profit organisation whose vision is ‘ending cruelty to all animals’. We are Victoria’s best-known and most respected animal welfare organisation.

Our organisation’s purpose is to work with the community to achieve outstanding animal welfare through education, advocacy, and animal care and protection. RSPCA Victoria’s values - clarity and accountability, respect and consideration, and expertise and collaboration - set clear expectations for all our staff and volunteers.

**What you'll do**
- Receive and record reports of animal cruelty, escalating urgent cases to our Inspectorate team.
- Effectively assess the severity of incidents through calls using a structured script, ensuring prompt responses.
- Provide education, support and guidance to influence positive animal welfare outcomes.
- Transfer calls to the appropriate department or external agencies as needed.
- Utilise software and equipment efficiently to complete tasks under pressure.

**What we're looking for**
- ** The ability to work rotating rosters including weekends and public holidays.**:

- Strong written and verbal communication skills with a compassionate and empathetic approach.
- Provide a high level of customer service, without judgement.
- Excellent problem-solving and time management skills.
- The ability to work calmly and efficiently under pressure.
- A passion for animal welfare.

**What we can offer you**
- Recognised by Mental Health First Aid Australia, as an advanced workplace - Access to a range of mental health and wellbeing supportive initiatives, including confidential counselling services and education programs.
- Generous discount on products and services, including Royal Canine pet food, Hush Puppies footwear and RSPCA Victoria retail and vet clinic products / services.
- Access to a range of learning and development opportunities.

**Recruitment Requirements**
- National Police Check (or willingness to obtain one);
- A current and valid tetanus vaccination (or willingness to obtain one).

**How to Apply**
- RSPCA Victoria is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment and we strongly encourage people from all cultural backgrounds to apply, including Aboriginal and Torres Strait Islander people. Applicants are welcome to access RSPCA Victoria’s Diversity & Inclusion Policy_ _here.

  • Call Centre Representative

    2 weeks ago

    Burwood, Australia Carcoin Full time

    Carcoin, an automotive sales company located in Burwood, NSW, is currently seeking motivated and enthusiastic individuals to join our dynamic call centre team as Call Centre Representatives. As a representative, you will be responsible for contacting private sellers who have listed their cars on Carsales, offering them the opportunity to receive an...

  • Experienced Assistant Centre Manager

    6 days ago

    Doncaster East, Victoria, Australia Bambini Early Learning Centre Full time $80,000 - $120,000 per year

    Join a team where your leadership, vision and heart truly make a difference.Bambini Early Learning is seeking an experienced and enthusiastic Assistant Centre Manager to join our fabulous team at our beautiful purpose-built centre in Doncaster East.This is a full-time position, with the option of a 9-day fortnight.In this role, you'll work closely with our...

  • Customer Care Representative

    6 days ago

    East Toowoomba, Australia National Grower Register Pty Ltd Full time

    The National Grower Register (NGR) is currently seeking a passionate individual to join our Customer Care Team as a Customer Care Representative. As a Customer Care Representative, you will play a vital role in providing exceptional support and service to our valued customers. Join our highly efficient and nimble organisation that is dedicated to delivering...

  • Amplifon Customer Service Representative

    8 hours ago

    Burwood, Australia TSA Group Full time

    Company Description TSA is an Australian-owned business in the Outsourcing Industry helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands from across multiple call centres in Australia and the Philippines. **Job Description**: **About Us** TSA Group is a proudly Australian-based...

  • Amplifon Customer Sales Representative

    8 hours ago

    Burwood, Australia TSA Group Full time

    Company Description TSA is an Australian-owned business in the Outsourcing Industry helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands from across multiple call centres in Australia and the Philippines. **Job Description**: **About Us** TSA Group is a proudly Australian-based...

  • Team Leader – Security Operations Centre

    2 weeks ago

    Burwood, Victoria, Australia executive security solutions Full time $80,000 - $120,000 per year

    EXEC Security | Full-Time | Burwood VICLead with confidence. Grow with purpose. Thrive in a supportive team culture.About the OpportunityAt EXEC Security, we don't just monitor — we lead, respond, and protect. As our SOC Team Leader, you'll be stepping into a pivotal leadership role within one of Australia's most respected Security Monitoring Centres....

  • Head of Volunteer Experience

    6 days ago

    Burwood East, Victoria, Australia Country Fire Authority Full time $120,000 - $180,000 per year

    CFA is an emergency service that places the community at the centre of everything we do. We work to protect lives and property across Victoria, every hour of the day.Our organisation is made up of employees working alongside more than 51,000 volunteers. We value the different skills, experience and viewpoints that people bring, because they strengthen how we...

  • Head of Volunteer Experience

    6 days ago

    Burwood East, Victoria, Australia Country Fire Authority (CFA) Full time $120,000 - $180,000 per year

    CFA is an emergency service that places the community at the centre of everything we do. We work to protect lives and property across Victoria, every hour of the day.Our organisation is made up of employees working alongside more than 51,000 volunteers. We value the different skills, experience and viewpoints that people bring, because they strengthen how we...

  • Workplace Relations Specialist

    2 weeks ago

    Burwood East, Victoria, Australia Country Fire Authority Full time $80,000 - $120,000 per year

    CFA is an emergency service that places the community at the centre of everything we do. We work to protect lives and property across Victoria, every hour of the day.Our organisation is made up of employees working alongside more than 51,000 volunteers. We value the different skills, experience and viewpoints that people bring, because they strengthen how we...

  • Health Monitoring and Rehab Coordinator

    6 days ago

    Burwood East, Victoria, Australia Country Fire Authority Full time

    Do you want to work for a values-based, emergency service organisation that puts the community at the centre of everything we do?We are proud of the work we do in protecting lives and property, 24 hours a day, 7 days a week.With over 51,000 volunteers CFA strives to be an organisation of choice for volunteers and employees. We, embrace individuals with...