Rce - Melbourne Metro North

2 weeks ago

Melbourne City Centre, Australia NAB Full time

RCE - Melbourne Metro North
- Job number: 798909
- Primary position location: VIC- Melbourne CBD
- Category: Banking & Financial Services
- Work type: Permanent Full time
- Closing at: Feb 21 2025 - 23:55 AEDT

**Favourite**

- **You’ll be encouraged to experiment and find out where you excel**:

- **We grow great leaders who inspire and energise their teams**:

- **Work in a collaborative and inclusive team environment**

It’s a good time to see what more you can find at NAB as a Retail Customer Executive

**The role**:
We are seeking a Retail Customer Executive to lead, coach and motivate NAB’s Retail colleagues in **Metro North Melbourne.** Reporting directly to the Executive Retail VIC and TAS, this role will see you influence and heighten customer advocacy by modelling NAB behaviours and driving engagement. This truly is a superb Leadership opportunity within our Retail space that holds a significant impact in the value that reaches our customers

**The day to day will include**:

- Role model customer relationships and influence customer advocacy
- Deliver Retail performance goals
- Lead the mastery within **Metro Melbourne** of our consistent way of working - the ‘Future of Retail’
- Display your professional performance edge and continue to foster growth through proactive coaching and broader engagement across the community
- Growing business, including our home lending portfolio
- Ensure that our customers and colleagues are protected and safe through excellent risk management, ensure that a risk and compliance culture is embedded in the business
- Lead year-on-year revenue growth, business profitability and main bank / product penetration

**What you will bring**:

- Significant leadership experience, ideally gained in a ‘Leader of Leaders’ role
- Proven experience in Business development
- Proven ability to influence and inspire a team to achieve outcomes - including commercial success
- Experience of leading a customer-focussed distribution business in a competitive customer environment
- A true ‘Passion for Customers’ and ‘Win Together’ mindset
- An ability to articulate your past strategies, key successes and professional learning opportunities
- Ambition, focus, drive and charisma
- The will and ability to travel across **Metro Melbourne**, to visit branches is essential

If you enjoy creating and leading vibrant and energetic teams and are inspired by helping customers achieve the right outcomes, then this unique senior leadership opportunity is for you

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

**Join NAB

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