Reactive Maintenance Operations Officer

2 days ago


Melbourne, Victoria, Australia Metro Trains Melbourne Full time $90,000 - $120,000 per year

We're currently seeking a Reactive Maintenance Operations Officer to join our team at the North Melbourne Depot.

The Reactive Maintenance Operations Officer plays a key role in ensuring the seamless coordination of Network Response and Reactive Maintenance activities.  This position is critical to minimising train and maintainer downtime, maximising asset performance, and driving operational efficiency to support the achievement of broader organisational goals.

What's on offer

  • Permanent full-time position based at North Melbourne Depot
  • Free on-site parking
  • Supportive team environment with opportunities for career development and progression

Key Responsibilities

  • Facilitate clear communication with internal teams and external stakeholders to streamline operations, reduce costs, and achieve maintenance objectives.
  • Explore and apply approved technologies to optimise workforce and workload planning across all depot activities.
  • Create, improve and manage visualisation tools, such as charts and dashboards, for distilling complex data into useful information and actionable insights. The role involves monitoring, maintaining, and improving Rolling Stock data quality and integrity, analysing data using recognized statistical methods, and advocating for data literacy to support data-driven decision-making.
  • Preparation of supplier contract documentation, reports, and communications as well as coordinating correspondence, files and general inquiries.
  • Manage depot rosters, notice boards and the central document library.
  • Oversee and maintain RosterOn time and leave management system for accurate reflection of depot shift rosters and leave planning whilst maintaining 12-month rolling visibility.
  • Complete audits on process, equipment, stock control, and safety interactions to ensure compliance.
  • Manage depot inventory and equipment needs, including tooling, consumables, uniforms, and PPE, while ensuring compliance with Metro policies and procedures related to property and asset use—such as vehicles, tools, keys, and other equipment.

Qualifications & Experience

  • Strong analytical and evaluation skills.
  • Familiarity with asset management systems including Maximo, Ellipse, SAP & Hexagon and bespoke staff / roster management applications.
  • Effective communication, negotiation, and stakeholder engagement.
  • Experience in problem-solving and continuous improvement.
  • Excellent planning and organisational skills.
  • Ability to present information clearly—visually, verbally, and in writing.

Recruitment Process

  • Initial phone interview
  • Behavioural interview
  • Pre-employment checks, including National Police Check and Medical Category 3 assessment
  • Job offer

Why Work at Metro?

  • Work for a multi-award-winning rail operator with strong career development support
  • Inclusive, diverse, and supportive workplace culture
  • Flexible work options, 14 weeks paid parental leave, and ability to purchase additional leave
  • Free Myki Pass for eligible employees
  • Access to corporate discounts across health, fitness, finance, and more

Interested?

If this role aligns with your experience and career goals, we'd love to hear from you. Help us connect people and places across a growing Melbourne.

Not sure you meet every requirement?

We encourage all candidates to apply. Metro is committed to building a diverse and inclusive workforce that reflects the communities we serve.

For more information, contact:
Narelle Blencowe – Talent Acquisition Partner



  • Melbourne, Victoria, Australia PRIME MAINTENANCE PROJECTS PTY LTD Full time $80,000 - $120,000 per year

    Operations Manager – Property & Facilities MaintenanceMelbourne Metro | Full-time | Office & Field-basedAbout UsPrime Maintenance Projects is a national, family-owned, multi-trade facilities maintenance and project delivery business. We specialise in plumbing, electrical, carpentry, landscaping, reactive and preventative maintenance, and full project...

  • Operations Scheduler

    2 weeks ago


    Melbourne, Victoria, Australia 100% Plumbing Maintenance Pty Ltd Full time $60,000 - $80,000 per year

    Operations Scheduler (Trades / Plumbing)Full-time | Inner Eastern Suburbs, MelbourneAbout the roleAn established trade services business is seeking an experienced Scheduler to join our team. This is a fast-paced, hands-on role coordinating daily job schedules, liaising with property managers and tenants, and ensuring our field team is set up to deliver...

  • Maintenance Officer

    4 weeks ago


    Melbourne, Victoria, Australia Vicinity Centres Full time

    OverviewWe are Vicinity. We reimagine how Australians live, work, and play. We own and manage recognisable retail destinations across Australia and are evolving our portfolio into destinations that offer a broad selection of retail, residential, and office spaces. Through our diverse portfolio, data-led decision-making, and nationwide development pipeline,...

  • Maintenance Officer

    4 weeks ago


    Melbourne, Victoria, Australia Ramsay Health Care Full time

    Join to apply for the Maintenance Officer role at Ramsay Health Care1 day ago Be among the first 25 applicantsJoin to apply for the Maintenance Officer role at Ramsay Health CareMaintenance Technician at Masada Private HospitalCasual OpportunityThe OpportunityMasada Private Hospital is seeking a casual maintenance technician to perform basic repair works and...

  • Maintenance Officer

    4 weeks ago


    Melbourne, Victoria, Australia Ramsay Health Care Full time

    Join to apply for the Maintenance Officer role at Ramsay Health Care1 day ago Be among the first 25 applicantsJoin to apply for the Maintenance Officer role at Ramsay Health CareMaintenance Technician at Masada Private HospitalCasual OpportunityThe OpportunityMasada Private Hospital is seeking a casual maintenance technician to perform basic repair works and...

  • Maintenance Officer

    1 week ago


    Melbourne, Victoria, Australia Masada Private Hospital Ramsay Health Full time $40,000 - $80,000 per year

    Maintenance Technician atMasada Private HospitalCasual OpportunityThe OpportunityMasada Private Hospital is seeking a casual maintenance technician to perform basic repair works and maintenance duties within our hospital.  In this role, you will undertake all assigned maintenance duties, including work related to general hospital maintenance, planned and...


  • Melbourne, Victoria, Australia Council Jobs Full time

    OverviewCoordinator Facilities Maintenance Services is a permanent, full-time role based in Werribee with potential for hybrid work. The total remuneration package is from $159,095.08 per annum, commensurate with skills and experience.Location: Werribee based with potential for a hybrid work arrangementEmployment type: Permanent, Full timeHours per week:...


  • Melbourne, Victoria, Australia Council Jobs Full time

    OverviewCoordinator Facilities Maintenance Services is a permanent, full-time role based in Werribee with potential for hybrid work. The total remuneration package is from $159,095.08 per annum, commensurate with skills and experience.Location: Werribee based with potential for a hybrid work arrangementEmployment type: Permanent, Full timeHours per week:...

  • Garden Maintenance

    1 week ago


    Melbourne, Victoria, Australia Grassroots Maintenance Full time $38,400 - $64,000 per year

    About UsWe are a growing garden and landscaping business in Melbourne, providing high-quality maintenance and construction services for residential and commercial clients across the inner south-east suburbs.About the RoleWe are seeking motivated and reliable team members to join us. Roles are available in both garden maintenance (mowing, pruning, hedging,...

  • Maintenance Manager

    4 weeks ago


    Melbourne, Victoria, Australia Visy Full time

    Visy Hoppers Crossing, Victoria, Australia Join or sign in to find your next job Join to apply for the Maintenance Manager role at Visy Visy Hoppers Crossing, Victoria, Australia1 day ago Be among the first 25 applicants Join to apply for the Maintenance Manager role at Visy Maintenance Manager - Visy Board, Truganina VICAt Visy, we love solving problems.And...