Insights Analyst

Be part of high performing team with a great team culture
- We invest time in our people and help them chart their own career trajectory
- We prioritise respect for each other, our customers, communities & stakeholders

**The world’s biggest challenge needs you, here.**

Big challenges require big solutions. And the transition to a net-zero world is about as big as it gets. Working at
**Powershop,** which is part of Shell Energy Australia - will put you at the heart of that endeavour. We sell energy to business and homes in VIC, NSW, South East QLD and SA. The energy our customers use is certified carbon neutral under the government’s Climate Active Carbon Neutral Standard.

Alongside Shell Energy and our community we’re supporting the transition to net-zero emissions. Powering lives and livelihoods through products and activities, and by supporting an inclusive society. This role is situated in our retail, customer-facing arm of Powershop Australia.

**Lead the change, from the frontline**

Based in
**Melbourne**, the
**Insights Analyst** will play an essential role in guiding the delivery of strategic initiatives such as product launches and process improvement, as well as providing visibility of key success metrics.

To be successful, you will have a passion for data and analytics and can demonstrate the ability to translate data into clear visuals and actionable insights. This role requires an individual with an analytical mindset for complex problem solving, excellent commercial acumen and superb communication skills.

With respect, integrity and honesty, you will:

- Shape the Data Landscape:

- Engage stakeholders on data definitions
- Collaborate with developers to shape and define the business data layer for reporting from raw data tables
- Provide guidance to stakeholders on Powershop data and infrastructure
- Give advice on key metrics and problem solving solution, through data
- Work with key stakeholders to establish data governance
- Build and Improve Reports:

- Ownership and delivery of sales and churn reporting
- Competitor and Market Insights
- Shift and automate existing reports from Excel to Tableau
- Build and manage a suite of Tableau reports with the Operations Team to improve business efficiency and regulatory compliance
- Bring visibility of product/plan performance
- Construct a Tableau report to give clarity on channel performance
- Generate and Drive Insights:

- Brainstorm, develop and deliver quick tactical insights with stakeholders
- Build a dashboard for quick insights
- Provide insights to guide digital capability uplift and marketing automation
- Systems and Infrastructure:

- Participate in any future internal and external discussion around new systems and be able to provide a view from data perspective

**What you’ll bring**

Here’s what you’ll need to thrive in this role:

- Experience and/or exposure to data visualisation tools such as Tableau or Microsoft PowerBI;
- Background in energy retail industry and understanding of a CRM (Customer Relationship Management) system desirable;
- Intermediate SQL, Excel and Powerpoint skills;
- Have an analytical mindset with tenacity for complex problem solving and a willingness to be ‘hands-on’ with data;
- Advanced process mapping and project management skills;
- Relevant tertiary education or post graduate qualification (Business / Data Analysis) or equivalent;
**Why join our team**

Every day, our people bring deep expertise, innovation and investment to help our customers - and the world - reduce their environmental footprint. You can be part of that change.

Here are the top reasons why our people choose us:

- **Purpose **that you can see. As the **Insights Analyst**, you’ll have the best shot at energising a better future, one customer at a time.
- **Work **that’s interesting, innovative and high impact. We hope you’ll love the challenge and opportunity to achieve - for our customers and for you.
- **People **who bring the expertise and drive to succeed. Our team is respectful, inclusive, and supports connection and collaboration.

We think you’ll love it here too. Some of our benefits include:

- Competitive remuneration packages, including an attractive incentivised bonus program.
- Generous paid parental leave options that give team members more time to enjoy what matters most.
- Flexible working arrangements, with modern workplaces and technologies that support new, hybrid ways of working.
- An Employee Assistance Program for you and your family when you need it.

**Join us. Together, we can make the difference count.**
- Shell Energy is an Equal Opportunity Employer that values the diversity of its people. We do not discriminate on the basis of gender, race, religion, colour, national origin, sexual orientation, age, marital status, veteran status or disability._