Desktop Support

16 hours ago

Sydney, Australia Technology People Australia Full time

The Company -. Our client is Australia's pre-eminent and most diverse entertainment company, with audio and visual brands and content reaching 95% of Australians. They are seeking to add a service desk analyst to their current team

**Responsibilities**:

- Handle all incoming calls from users over the phone or by connecting to remote computers.
- Able to work in rotational shifts, manage on-call outside office hours, travel interstate for project related activities and be available outside office hours or weekends when business demands.
- Able to carry out deskside support (visit user’s desks) or assist users when they walk up to service desk for help.
- Troubleshoot a wide range of computer-related problems
- Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements.
- Performs minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third-party vendor maintenance agreements.
- Create knowledge articles for end-users and fellow team members.
- Undertake training delivered from internal and external resources as required providing adequate support to users.
- Research new technologies and solutions in line with the responsibilities of your position.
- To ensure that the occupational health and safety of you and your fellow employees is treated as a priority whilst ensuring action to prevent hazards is taken.
- Log service requests with external Vendors and manage turnaround of requests.

**Qualifications & Experience**
- Minimum 3 years of experience in a similar role
- Experience with Active Directory, Office 365, MS Office suites, Citrix
- Solid understanding of LAN/WAN fundamentals, wireless & VPN technologies
- Citrix support experience
- Anti-Virus products and PC Security
- Excellent written and verbal communication skills
- Strong analytical and problem-solving skills and can work under pressure effectively.
- Demonstrated commitment to customer service
- Strong problem-solving and analytical skills
- Proven ability to multitask and prioritise workloads
- Exceptional knowledge of computer hardware (HP and Apple)
- Deep-seated experience with Windows and OSX operating systems
- Working knowledge of a range of diagnostic utilities
- Demonstrated progressive experience in the management of a technical support team.
- Proven track record of developing and providing Service Level Agreements and Service Desk deliverables.
- Knowledge of help desk ticketing systems desired (ServiceNow).

If this sounds like you we would love to hear from you, Thank you

  • Desktop Support

    1 week ago

    Sydney, Australia Total IT Global Full time

    **Roles & responsibilities**: Desktop Technician will provide day to day local **Functions include**: - Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. - Provide first contact and problem resolution for customer issues. - Work with Third...

  • Desktop Support

    1 week ago

    Sydney, Australia Hatch Full time

    ** This role is at News Corp Australia (not for Hatch)** Hatch is supporting News Corp Australia to find a great Desktop Support to join their customer service team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like News Corp Australia. **About the...

  • Casual - Desktop Support

    2 weeks ago

    Sydney, Australia Total IT Global Full time

    Provide 1st line IT support to end-users with their computing devices like desktop, laptop, mobile, printers, basic network devices and other IT peripherals, which includes testing, identifying, repairing, resolving, and documenting end user technical issues without violating the hardware warranty or security compliance requirement - Reimaging computers/hard...

  • IT Desktop Support

    1 week ago

    Greater Sydney Area, Australia Sky Systems, Inc. (SkySys) Full time

    JOB DESCRIPTIONJob Title: IT Desktop Support (5 days/week, onsite)Location: Sydney, AustraliaJob Requirements:TechnicalMinimum 3-5 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware...

  • Desktop Support

    2 weeks ago

    Sydney Central Business District, Australia HAYS Full time

    Desktop Support Role| 6 months Contract| Sydney CBD| Global Company **Your new company** Global software company that is helping accelerate businesses for companies worldwide. **Your new role** Desktop Support engineer role that will look after Level 1 and Level 2 tasks, supporting the local Sydney office along with escalating regional issues to local...

  • Desktop Support Analyst

    15 hours ago

    Sydney, Australia Talent Web Full time

    **Title: - Desktop Support Analyst** **Location: - Sydney** **Length: - Contract** The Desktop Support Analyst is responsible for: - Triage issues and service requests from the business level 1 to diagnose and determine the source of problems and classify their level, priority, and nature. - Delivering excellent customer experience through interaction...

  • Desktop Support Manager

    2 weeks ago

    Sydney, New South Wales, Australia HCL Australia Services Pty Ltd Full time $90,000 - $120,000 per year

    We are HCLTech, one of the fastest-growing large tech companies in the world and home to 219,000+ people across 54 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a...

  • Desktop Support Team Lead

    13 hours ago

    Sydney, New South Wales, Australia HiTech Personnel Full time $90,000 - $120,000 per year

    Work with a leading Federal Government Department6 month contract + 2 x 6 month extension optionsRewarding hourly rates /Flexible work arrangementsA leading Federal Government Department is seeking an experienced Desktop Support Team Leadto support and enhance end-user digital technologies across the organisation. The successful Desktop Support Team...

  • MacOS Desktop Support

    2 weeks ago

    Sydney, New South Wales, Australia Paxus Full time $45,600 - $97,600 per year

    Initial 12 Month contract with high potential to extendDay rate up to $380 + Super per day depending on provided experienceHybrid working arrangements - WFH/OfficeJoin a leading global consulting organisation and play a key role in providing high-quality onsite MacOS and desktop support to a fast-paced professional environment. This is an excellent...

  • Desktop Support Engineer

    2 days ago

    Greater Sydney Area, Australia Inniti Full time $60,000 - $80,000 per year

    Company DescriptionInniti delivers seamless turnkey business networking solutions through a team of highly trained and certified specialists. We become part of the team at the organizations we work with, offering face-to-face consultations and personalized service. Clients depend on us to develop optimal business solutions, thanks to our extensive network of...