MacOS Desktop Support

3 days ago

Sydney, New South Wales, Australia Paxus Full time $45,600 - $97,600 per year
  • Initial 12 Month contract with high potential to extend
  • Day rate up to $380 + Super per day depending on provided experience
  • Hybrid working arrangements - WFH/Office

Join a leading global consulting organisation and play a key role in providing high-quality onsite MacOS and desktop support to a fast-paced professional environment. This is an excellent opportunity for a hands-on IT support specialist who has strong knowledge and experience with MacOS and Apple devices.

You'll be part of a high-performing end-user support team responsible for providing Level 2 and Level 3 desktop support. Your role will cover everything from IMAC activities and in-person troubleshooting to maintaining and optimising MacOS environments for business-critical users.

This position is based onsite five days per week in the Sydney CBD, supporting a dynamic and technology-driven workplace.

Key Responsibilities

  • Deliver in-person IMAC and desktop support across three key offices, including floor walking, new desk setups, Wi-Fi testing, and workplace changes.
  • Provide hands-on support for hardware and software incidents that cannot be resolved by the Level 1 or L1.5 support teams.
  • Handle device configuration, software installations, and re-installations in person.
  • Manage employee onboarding and offboarding support requests.
  • Implement and maintain IT asset management policies and procedures in line with ITIL standards.
  • Provide advanced (Level 3) technical assistance for MacOS systems, including diagnosing and resolving complex hardware and software issues.
  • Install, configure, and maintain MacOS operating systems and associated applications.
  • Collaborate with global IT teams to ensure consistent standards and practices across the organisation.

Requirements

  • Proven experience providing Level 3 MacOS desktop support in a corporate or consulting environment.
  • Strong knowledge of MacOS operating systems, applications, and hardware, including deployment and remote support tools.
  • Hands-on experience with JAMF for device management and configuration.
  • Excellent troubleshooting, analytical, and communication skills.
  • Ability to manage multiple priorities in a dynamic, fast-paced environment.
  • Relevant certifications such as Apple Certified Support Professional (ACSP) are highly regarded.
  • Must be willing to work onsite five days per week in the Sydney CBD.

To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Aryan Eskandari via email and quote the above job reference number.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.

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