IT Desktop Support

2 days ago

Greater Sydney Area, Australia Sky Systems, Inc. (SkySys) Full time

JOB DESCRIPTION

Job Title: IT Desktop Support (5 days/week, onsite)

Location: Sydney, Australia

Job Requirements:

Technical

  • Minimum 3-5 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
  • Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications.
  • Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
  • Ability to lift / move computer equipment weighing up to 50 lbs.
  • Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred).
  • Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
  • Smart hand support for peripheral and networking hardware, including, but not limited to
  • monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.
  • Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling.
  • Experienced in repeat call analysis and developing preventive actions
  • Experienced in Problem management
  • Excellent written and oral communications skills with clients and management as well as people skills.
  • Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency
  • Preferably with an Associate Degree in Electronics and CompTIA A+ Certification.
  • ·May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client)
  • Experience of ticketing tools (ServiceNow / Remedy etc.)

Must haves:

  • Desktop imaging
  • Application Installation / support
  • Outlook issues troubleshooting
  • Printer related troubleshooting
  • Conference room management
  • Knowledge on ticketing tool

Non-Technical

  • Good Customer management skill,
  • Good in oral and written communication
  • Able to interact and work with customers at different levels.
  • Driven and result oriented.
  • Passionate about the work
  • Ability to work independently or as part of a team
  • Ability to complete tasks effectively with minimal supervision
  • Must be available to work flexible work schedules

  • Desktop Support

    2 weeks ago

    Sydney, Australia Total IT Global Full time

    Desktop Technician will provide day to day local **Functions include**: - Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. - Provide first level contact and problem resolution for customer issues. - Work with Third Party Vendors to remediate...

  • Desktop Support

    5 days ago

    Sydney, Australia Total IT Global Full time

    **Roles & responsibilities**: Desktop Technician will provide day to day local **Functions include**: - Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. - Provide first contact and problem resolution for customer issues. - Work with Third...

  • Casual - Desktop Support

    2 days ago

    Sydney, Australia Total IT Global Full time

    Provide 1st line IT support to end-users with their computing devices like desktop, laptop, mobile, printers, basic network devices and other IT peripherals, which includes testing, identifying, repairing, resolving, and documenting end user technical issues without violating the hardware warranty or security compliance requirement - Reimaging computers/hard...

  • Casual - Desktop Support

    1 week ago

    Sydney, Australia Total IT Global Full time

    Provide 1st line IT support to end-users with their computing devices like desktop, laptop, mobile, printers, basic network devices and other IT peripherals, which includes testing, identifying, repairing, resolving, and documenting end user technical issues without violating the hardware warranty or security compliance requirement - Reimaging computers/hard...

  • Casual Desktop Support

    6 days ago

    Sydney, Australia Total IT Global Full time

    Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. - Provide first level contact and problem resolution for customer issues. - Work with Third Party Vendors to remediate complex AV issues as needed. - Provide timely communication on issue status...

  • Desktop Support Engineer

    1 day ago

    Sydney, New South Wales, Australia Brennan IT Full time

    Brennan. Where true performance thrives.At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.It's a claim backed by our True Performance System – a way of...

  • Desktop Support Engineer

    2 days ago

    Greater Perth Area, Australia Delstrat Group Full time

    Company DescriptionThe Delstrat Group is a family-owned and operated organization located in Greater Perth Area. We have been operating for over 30 years and specialize in the building industry. Our extensive and diverse building resource network ensures that we provide the highest quality products and services to our clients.Role DescriptionWe are seeking...

  • Desktop Support Level 2

    7 days ago

    Sydney, Australia Brennan IT Full time

    **Why work for Brennan?** We are a large national company with a reputation for delivering technical excellence, innovation and high-quality service to the mid-market and have backed up that statement by winning the #1 Managed Service Provider in Australia for the past 10 years in a row. **Brennan IT benefits include**: - A strong culture underpinned by...

  • Desktop Support Level 3

    2 days ago

    Sydney, Australia Brennan IT Full time

    **Why work for Brennan?** We are a large national company with a reputation for delivering technical excellence, innovation and high-quality service to the mid-market and have backed up that statement by winning the #1 Managed Service Provider in Australia for the past 10 years in a row. **Brennan IT benefits include**: - A strong culture underpinned by...

  • Desktop Support Officer

    7 days ago

    Sydney Central Business District, Australia Enterprise IT Resources Pty Ltd Full time

    Desktop Support Officer - Contract Type: - Full Time- Location: - Sydney CBD - New South Wales- Salary: - AU$75000 - AU$85000 per annum + 17.5% Superannuation- Reference: - 7032- Contact Name: - Michael Romarate- **Job Description**: **The Client** This government body is seeking an experience **Desktop Support Officer** to work in a large and complex...