Customer Service Representative

2 weeks ago

Sutherland, Australia IMB Bank Full time

The role will appeal to someone who may be looking for flexibility and work life balance, a change in career with a highly reputable and trusted employer, or looking to earn extra income in an interesting and diverse job role.

**About the Role**
- Having conversations and interactions with customers via all channels (face to face, phone and online) and helping them with their banking and insurance needs and enquiries
- Exploring new opportunities to find the right financial solutions that may improve their position
- Using various technologies, systems and digital platforms
- Cash handling, balancing and administrative duties
- Working with your Manager and team to collectively achieve branch goals and objectives
- Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures
- Casual - hours will vary from week to week and will cover branches within the Shire region.

**About You**
- Experience in sales and service, preferably in retail, banking or hospitality industries
- Sound numeracy skills, cash handling experience and an accurate eye for detail
- Honesty and integrity with the ability to diligently follow and adhere to policies and procedures in a regulated financial environment
- A genuine desire to help people, work directly with customers and work with and support a team to achieve common goals
- A flexible approach in the workplace, initiative, ability to prioritise work and problem solve
- An aptitude for technology and proficient in MS Office programs/apps
- A valid Driver’s License and reliable transport with the flexibility and availability to travel and work at branches within the region if and when required.

**About the benefits**
- Competitive remuneration
- Wellbeing day
- Product concessions
- Paid parental leave
- Purchased leave options
- Study assistance
- Corporate uniform
- Genuine investment in learning and professional growth
- Roster provided in advance
- A supportive culture that actively promotes inclusion and the wellbeing of our employees.

**The IMB**

IMB is a leading member owned bank offering a full range of products and services in both retail and business banking. Our purpose is to provide simple, authentic member owned banking, that helps our members and communities be better off and we’ve been doing so for over 143 years. An award winning and growing organisation, we’ve donated more than $11.5 million through our Community Foundation to over 850 projects in the communities in which we live.

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