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Premium Account Manager

3 weeks ago

South Yarra, Australia hipages Group Full time

**About hipages**:
We are a proudly Australian ASX-listed tech company and our platform is the number one way for homeowners and tradies to connect for all things home improvement. Inspired and driven by our purpose of transforming the trade industry, building better lives for everyone, we are powered by a 350-strong team across Australia, New Zealand, Philippines and Vietnam.

We have created one of the best places to work in technology in Australia, certified as a Great Place to Work and winning multitudes of awards for our innovative approaches to team engagement and wellbeing. A leader in Diversity, Equality and Belonging we have been endorsed by Work180 for our commitment to advancing women's careers and are proud of our diversity of cultures, age span and sexual orientation/identification. We offer meaningful, impactful work collaborating and innovating with the best and brightest in a transparent, supportive and fast-paced work environment.

**About the Role**:
Join our motivated Account Management team in a fast-paced call centre environment where our Premium Account Managers are the dedicated point of contact for our highest-value small and medium tradie business owners.

This is a high-volume phone and face to face-based role, where you will manage a portfolio of 350+ accounts. Your goal is to help tradies maximise their return on investment (ROI) through our platform, ensuring they get the most value from their subscriptions.This role will suit someone who enjoys working in a structured role, with a strong focus on meeting daily targets. There is also lots of opportunity to have fun, finesse your sales skills and to exceed your targets, here's what your day-to-day looks like:
**Hitting Daily Targets (Activity and Revenue)**:

- Exceed 2.5 hours of talk time daily through inbound/outbound calls.
- Attend at least 6 face to face business development client meetings per month.
- Hit revenue targets by upselling, renewing subscriptions, and handling debt collection.

**Managing Accounts**:

- **Manage**a portfolio of 350+ tradie customers, typically small and medium business owners.
- **Renew** tradies' subscription contracts before they expire.
- **Identify**opportunities to upgrade subscription packages to suit their business needs.
- **Retain**customers by addressing inquiries, solving problems, and providing tailored solutions.

**Debt Collection**:

- Negotiate payment plans that benefit both the customer and the business.
- Offering win-win solutions that align with the customer's financial situation while ensuring payment is collected.

**Building Relationships**:

- Engage with tradie customers face to face and over the phone, learning about their businesses, understanding their pain points, and helping them succeed.
- Keep Salesforce updated with customer insights.

**Compliance and Quality Assurance**:

- Follow scripts and regulations, ensuring high-quality customer interactions.

**About You**:

- You're someone who thrives in a fast-paced environment and enjoys meeting challenges head-on. Whether you're handling high call volumes or hitting ambitious targets, you bring resilience and determination to everything you do.
- You're experienced in face to face (in person or online) client presentations and interactions.
- You have a natural talent for turning challenges into opportunities—transforming a "NO" into a "YES" through your strong sales and negotiation skills.
- You excel at building relationships, over the phone, face to face and through written communication, using your ability to listen, understand, and respond effectively to customers' needs.
- Adaptable and tech-savvy, you're comfortable learning new systems and processes as you go, and you're always eager to improve and grow in your role.
- You understand the importance of teamwork, collaboration, and support. You enjoy celebrating both individual and collective wins with a team that values your contributions.
- Previous experience with Salesforce is a plus, but not a must—what's most important is your drive to learn and succeed.
- Whether you're balancing work with family commitments or pursuing your career growth, we offer flexibility and support to help you thrive in your role.

**Why join our Sales team**:

- Uncapped commission, benefits and perks, plus equity via our Employee Share Program
- HI-Achiever Club recognises and rewards high performance with awesome incentives and prizes
- Work for a market leader in the industry as part of a high-performing team
- Birthday, anniversary and volunteer leave, and up to 5 days of negative leave

**Take a look inside our home**:
Offering an inspirational 'home away from home', our commitment to being a Great Place to Work means you will feel comfortable being your authentic self and get to do your best work everyday. Our medium company size means you get the best technology and tools to work with AND get to directly contribute to our product, service and/or customers. Our investme