Concierge

2 weeks ago

Sydney, Australia DFS Group Full time

We are seeking a passionate individual to provide the first-class service to our worldwide customers; you will be providing assistance related to general customer enquiries and provide necessary guidance. You will also have the chance to work with our Marketing Team in managing tour groups, coordinating with tour conductors, travel agents etc. to ensure the smooth flow of customers into the store.
- Provide customers with concierge services, including but are not limited to: transportation arrangements, merchandise deliveries, reservation handling, amongst others services
- Maintain up-to-date knowledge of local area services, events and activities as well as knowledge of company product and services in order to effectively make recommendations, answer customer’s questions and service customer’s needs
- Take and process telephone, fax, internet orders accurately and efficiently, advising customers of any promotions or specials available to maximize sales on every order
- Provide conducted groups with detailed pre-shopping briefing on relevant store information and services
- Issue customer shopping cards, ensuring the efficient and accurate recording and data entry of customer’s information
- Coordinate with Sales and Marketing team the planning and scheduling of group visits to the store
- Maintain good rapport and working relationship with the travel agents, tour guides and tour conductors
- Assist the DFS Circle membership program in the co-ordination of private-viewings, functions/events and other ad-hoc services requested by clients
- Support daily management of the DFS Circle VIP Lounge, including member assistance and data entry input

**Key Requirements**:

- Higher School Certificate, or specializing in hospitality and/or service related industry
- Prior experience in customer service, hospitality services or luxury brand/boutique advantageous
- Excellent customer-service skills, both online, offline and over the phone
- Basic knowledge of computer skills is essential
- Able to multi-task
- Professional in appearance, language and demeanor
- Able to work under pressure in a fast-paced environment and react positively to multiple requests while maintain composure
- Demonstrate excellent problem-solving skills
- Fluent in English language and Mandarin.

DFS is an equal opportunity employer. It is the Company’s policy and practice to employ, promote and treat all employees and applicants on the basis of merit, qualifications and competency and to provide all employees with a workplace that is free of discrimination. Employment decisions are based on qualifications such as education, work experience and talent, and are made without regard to race, color, gender, religion, age, national origin, marital status, sexual orientation, disability or any other basis protected by law.

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