Concierge Supervisor

**Additional Information**
**Job Number**25033759
**Job Category**Rooms & Guest Services Operations
**Location**W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia, 2000
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management

**NATURAL TALENT**

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

W Sydney is now casting for a Concierge Supervisor reporting to the Chief Concierge or their designate. Are you passionate about delivering unforgettable guest experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? W Sydney is on the lookout for a **Concierge Supervisor** to join our team, reporting to the Chief Concierge or their designate.

**JOB SUMMARY**

Are you passionate about delivering unforgettable guest experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? W Sydney is on the lookout for a **Concierge Supervisor** to join our team, reporting to the Chief Concierge or their designate.
- Lead and support all Concierge operations in the absence of the Chief Concierge, ensuring seamless service that exceeds guest expectations.
- Supervise the **Wheels team**, main hotel driveway, car stacker, transportation services, and courier/postal dispatching.
- Champion the **Whatever/Whenever** culture, creating personalized and memorable experiences for every guest.
- Collaborate with hotel departments to anticipate guest needs and deliver an exceptional, tailor-made stay.
- Maintain a service philosophy that inspires and guides your team to excellence.

**ABOUT YOU**
- A charismatic and passionate hospitality professional with outstanding communication skills.
- A strong leader who can inspire a team and create a welcoming atmosphere.
- A proactive problem-solver who thrives in a fast-paced, luxury hotel environment.

**BENEFITS**
- Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
- The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International
- Discounts on food & beverage across all our hotels
- Recognition programs to keep you motivated
- Wellbeing & mindfulness programs to ensure you stay healthy
- Employee Assistance Program
- ‘Great Places to Work’ certified

**MI RECOGNITION**

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

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**DIVERSITY AND INCLUSION STATEMENT**

Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.