Helpdesk Support

1 week ago

Hawthorn, Victoria, Australia Quest Payment Systems Pty Ltd Full time

ABOUT THE COMPANY

Quest Payment Systems Pty Ltd, based in Hawthorn, is an award-winning Australian Fintech company that produces a range of innovative "end-to-end" payment solutions, including payment terminal hardware, software, and transaction services, for major Australian retailers and financial institutions.

Find out more at:

ABOUT THE ROLE

We are looking for Level 1 team members to join our Helpdesk Support team and work from our office in Hawthorn where you will provide technical support to our national client base.

You will be responsible for:

  • Providing Level 1 technical support to clients via telephone and email
  • Supporting and coordinating site installations
  • Logging all call activities in the department's database system
  • Escalating any issues for further troubleshooting until the problem is resolved

SKILLS AND EXPERIENCE

The ideal candidate will possess:

  • Experience in a similar IT role
  • Knowledge of payments, Fintech and technology industries
  • Strong communication skills, both verbal and written
  • Excellent problem-solving and time-management skills
  • The ability to think on your feet and outside the box
  • Strong technical background with an ability to understand complex technical systems and problems
  • Reliable and resourceful
  • Client-focused, quality-focused and process-orientated
  • Self-motivated and a team player with an attitude of getting things done
  • Proficiency with Microsoft Windows operating systems and Office 365
  • Basic networking knowledge and hardware troubleshooting skills
  • Experience with ticketing systems or helpdesk software
  • Certificate III/IV in Information Technology or equivalent experience
  • Relevant IT certifications (desirable but not essential)
  • Ability to pass background checks and security clearances as required

BENEFITS

  • Fantastic opportunity to start or take the next step in your IT career
  • Work for an award-winning Fintech company
  • Excellent salary package for the right candidate
  • Innovative and collaborative team environment

Hours of work?

This position is located in our Hawthorn headquarters and requires on-site presence. Our operational hours run from 6 am to 10 pm every day, including public holidays. The role operates on a rotating schedule, planned three months in advance. Shifts generally fall within these time frames: 6 am to 3 pm, 8:30 am to 5:30 pm, 11 am to 8 pm, and 1 pm to 10 pm.

HOW TO APPLY

Come and join us

Click APPLY and launch your career with Quest

Just so you know - Candidates must have unrestricted Australian work rights - no visa sponsorship is available for this position.

Just so you know – only successful applicants will be contacted.

Just so you know - this role is an in-office role working from our headquarters in Hawthorn.

Just so you know - we are open 365 days a year from 6 am - 10 pm and this role works a rotating roster (provided three months in advance)

No Agencies.

  • IT Support Coordinator

    2 weeks ago

    Hawthorn, Victoria, Australia Exhibitions & Events Australia Pty Ltd Full time $60,000 - $80,000 per year

    IT Support Coordinator (Level One)Join the team behind Australia's largest independent consumer events.We are the organisers of iconic events such as The Home Show, MindBodySpirit Festival and CollectFest. As our business grows, we're seeking a proactive IT Support Coordinator to assist our IT Manager in maintaining and improving our IT platforms across the...

  • Level 1 Support Engineer

    2 weeks ago

    Hawthorn East, Victoria, Australia Family Doctor Full time $60,000 - $90,000 per year

    Join a growing in-house IT team that keeps 110+ medical and dental centres running safely, securely, and on time across Australia. You'll be the first point of contact on the service desk, resolving issues fast, creating great customer experiences, and escalating effectively when needed. About Family Doctor Family Doctor is a GP-owned network operating...

  • IT Manager/Head of IT

    4 days ago

    Hawthorn East, Victoria, Australia Family Doctor Full time $120,000 - $180,000 per year

    Job Title: IT Manager/Head of ITLocation: Hawthorn EastPosition Type: Full-timeAbout Us: Family Doctor is a leading healthcare provider dedicated to delivering exceptional medical services to our community across 100+ locations around Australia. We are committed to leveraging technology to enhance our services and streamline our operations. We are currently...

  • Partner Support Specialist

    2 weeks ago

    Hawthorn, Australia HUB24 Group Full time

    myprosperity is a subsidiary of HUB24 Limited (ASX:HUB), a leading provider of integrated platforms, technology and data solutions for financial advisers, accountants, private banks, licensees, stockbrokers and their clients. HUB24 delivers innovative product and technology solutions to empower better financial futures, together. Founded in 2011,...

  • Business Category Coordinato

    5 days ago

    Hawthorn East, Australia Coles Supermarkets Full time

    We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. ***About the team**: To understand our merchandise business, we...

  • Business Category Coordinato

    2 weeks ago

    Hawthorn East, Australia Coles Group Full time

    We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. **About the team**: Commercial is a large but close-knit group....

  • Business Category C

    7 days ago

    Hawthorn East, Australia Coles Group Full time

    We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. **About the team**: Commercial is a large but close-knit group....

  • Manager

    2 weeks ago

    Hawthorn East, Australia Coles Group Full time

    We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. **About the team**: Our Technology team is the backbone of...