Customer Service Representative

Company Description

We are SGS - the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 96,000 employees operate a network of 2,700 offices and laboratories, working together to enable a better, safer and more interconnected world.

**Job Description**:

- Assist with the monitoring of results as to when they become complete/approved and liaise with Production Manager on results required.
- Assists Customer Service team with day to day client requirements such sample pickups, delivery etc.
- Discuss result status and turnarounds with clients/Key Accounts when required.
- Work with Key Accounts to issue preliminary reports at clients' request or when turnaround times can not be met.
- Issue completed reports and various attachments, following approval by section head and/or Production Manager.
- Re-issue reports at clients' request or as instructed by the Production Manager or Customer Service Team Manager.
- Liaise with Key Accounts and Sample Receipt teams regarding client queries, reporting, technical or other issues.
- Liaise and work closely with GBS team on matters relating to Sample Login, Invoicing and Reporting or results.
- Identify invoices to Administration staff requiring amendments and support issuing or checking of invoices as required.
- Data entry of external results or attaching into SLIM.Database.
- Generate and Issue quotes upon request as directed by Business manager, Client Services Manager or Sale team.
- Manage, administer and maintain pricing and packages for the key clients through SLIM to ensure prices in SLIM are to date.
- Any other duties as directed by your Manager/s.

**Qualifications**:

- Preferred tertiary qualifications and experience in science, preferably in the environmental sector
- Must have technical experience in Environmental Laboratory or related field.
- Preferred experience in the use of LIMS systems

Additional Information
**WHY WORK FOR SGS?**
Working at SGS means joining an innovative, global Company. Let’s break down what that means for you.
- As a Company, we have embraced the shift to **flexible work**. We encourage our employees, wherever operationally possible, to work in arrangements that support a work-life balance.
- We’re a Company who believe our impact on society is important, so **Sustainability is embedded in our culture **and the way we do business.
- ** Paid Parental leave **scheme for 8 weeks for eligible employees.
- We are driven to ensure we have a positive impact on our local communities through **paid employee volunteering days** and regularly encouraging time off to donate blood.
- ** Health & Wellbeing** is important to us, which is why we offer annual health club membership rebates and discounted private health insurance, as well as a supportive Employee Assistance Program.
- ** Ongoing learning & development** is vital to the success of any Company. We believe in investing in our employees, so we offer education assistance programs and encourage the use of our online learning platform.
- ** Career Development Opportunities **(nationally and Globally)

**COME TO WORK AND BE 100% YOU**

SGS Australia acknowledges and pays respect to the past, present and future Traditional Custodians and Elders of this nation and the continuation of cultural, spiritual, and educational practices of Aboriginal and Torres Strait Islander peoples.

**WHY WORK FOR SGS?**
Working at SGS means joining an innovative, global Company. Let’s break down what that means for you.
- As a Company, we have embraced the shift to **flexible work**. We encourage our employees, wherever operationally possible, to work in arrangements that support a work-life balance.
- We’re a Company who believe our impact on society is important, so **Sustainability is embedded in our culture **and the way we do business.
- ** Paid Parental leave **scheme for 8 weeks for eligible employees.
- We are driven to ensure we have a positive impact on our local communities through **paid employee volunteering days** and regularly encouraging time off to donate blood.
- ** Health & Wellbeing** is important to us, which is why we offer annual health club membership rebates and discounted private health insurance, as well as a supportive Employee Assistance Program.
- ** Ongoing learning & development** is vital to the success of any Company. We believe in investing in our employees, so we offer education assistance programs and encourage the use of our online learning platform.
- ** Career Development Opportunities **(nationally and Globally)

**COME TO WORK AND BE 100% YOU**

SGS Australia acknowledges and pays respect to the past, present and future Traditional Custodians and Elders of this nation and the continuation of cultural, spiritual, and educational practices of Aboriginal and Torres Strait Islander peoples.