Claims Consultant
2 days ago
We will provide you with mentoring support, tools and resources to grow your career in the Claims.
The role is hybrid (3 days per week in the office).
**About the company**:
ClearView Wealth Limited is a dynamic ASX listed diversified financial company that partners with financial advisers to support Australians to achieve their financial and wellbeing goals while being a positive force for our staff, community, and the environment.
Our business segments: Life Insurance and Wealth Management, are focused on delivering fair, effective and sustainable financial products and services, while being easy to do business with for financial advisers and customers.
**About the role**:
We are currently looking for a brilliant **Claims Consultant **with Retail experience for our growing and formidable Claims team. You may already be a Claims Consultant looking for a new opportunity, or an experienced Senior Case Manager ready to progress.
You will be providing a personal and empathetic service to all Life Customers and be responsible for the proficient management, and assessment of all Life Claims within the stated authority limits. You will be joining a small, intimate and focused team and an organisation that always has the customer at the forefront of their minds.
**The requirements of the role include**:
- Providing exceptional customer service and claims management practices in line with ClearView’s Claims philosophy
- Ability to gather and decipher relevant information that will assist in management of the claim
- Adhere to Life Insurance Code Of Practice (LICOP) and internal Service Level Agreements (SLA's)
- Deliver effective case management to support strong claims strategies and customer outcomes
- Take a collaborative approach to claims management by leveraging support from internal and external stakeholders.
- Have the ability to work within a team environment including internal and external stakeholders - Consulting Medical Officers (CMO) Reinsurance partners
**Your Experience**:
- Life insurance claims management experience across either Retail or Group Claims
- Previous claims experience across personal injury insurance including Workers Compensation (ideally)
- Knowledge of relevant legislation and governing principles within Life Insurance
- Tertiary Qualifications and or Allied Health background (Psychology, Occupational Therapy, etc), Nursing, Law or Accounting (ideally)
- Strong written and verbal communicator who can build rapport, display empathy and manage ongoing expectations in a clear manner
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