Claims Support Officer

2 weeks ago

Macquarie Park, Australia DXC Technology Full time

Join the DXC team and contribute to bringing DXC’s claims management expertise to the people of New South Wales.

As Claims Support Officer you will demonstrate a commitment to customer satisfaction with regards to internal and external customers in all activities

**To be successful in this role, you will have**
- Relevant tertiary qualification in business or related discipline; or equivalent experience
- Proven people management experience at a senior level
- Financial management
- Experience analysing and interpreting statistical and performance-related data
- Strategic ability and planning and execution skills
- Technical knowledge/industry experience:

- Sound understanding of crucial agent remuneration drivers
- A sound understanding of each role position and function within the claims environment and the associated performance expectations and requirements of these roles
- Commitment to the philosophy of a case management model of practice
- Computer skills: Outlook, intermediate knowledge of the Microsoft Office suite, claims management systems outcomes.

**Experience and Knowledge include**:

- Experience with coaching
- Complaint management and resolution outcomes
- Workers Compensation Insurance Policy, legislation and associated compliance issues
- Significant experience in claims management or in a statutory benefits system

**Flexible working arrangements**

Our virtual first approach means we offer a high degree of work flexibility. Our teams are spread across multiple geographies delivering a broad range of services. We tailor working arrangements that work for our people. These include working from home, within metropolitan or regional offices, and on customer sites.

**Employee benefits**

DXC offers competitive remuneration, benefits, training, and career opportunities, reflecting our commitment to improving the lives of our employees and the communities in which we live and work.

**Some of these benefits include**
- Extensive resources to support your onboarding and continued development, including DXC University
- DXC recognition, our global virtual platform which fosters a culture of appreciation and celebration with real-time reward and recognition
- More time to do the things you love with flexible leave options, including purchased leave
- Time to give to the community with charitable and emergency services volunteer days
- An Employee Assistance Program to support you and your family
- Novated leasing, discounted health insurance, paid parental leave and many other discounts.

We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this into action through our social impact practice.

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