Head of Collections Strategy

6 days ago

Melbourne City Centre, Australia NAB Full time

Head Of Collections Strategy & Technology Delivery
- Job number: 800106
- Primary position location: VIC- Melbourne CBD
- Category: CEO & General Management
- Category: Change Management
- Category: Collections

**Show More**
- Work type: Permanent Full time
- Closing at: Apr 17 2025 - 23:55 AEST

**Favourite**

- Bring your proven transformation and strategic operational experience to excel in this role
- Collections & Deceased Estate experience is favourable
- You will simplify complex processes to make customer experience simple, fast and easy

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of **Head of Collections Strategy & Technology Delivery**, you will join** the NAB Assist team** that’s doubling down on **keeping it simple.**

**Each day, you’ll go above and beyond to**:

- Review risk scoring, treatment and process across the portfolio
- Monitor and support effective dialler performance and ensuring PowerCurve integration
- Minimise operational risk and disruption and while delivering innovative technology solutions
- Analyse business technology processes, procedures and user requirements in order to drive improvement in customer, colleague and commercial outcomes for NAB
- Effectively lead the Collections Strategy & Technology Delivery team to manage and deliver the strategic change
- Effective engagement within NAB Assist and providers to achieve business goals

**We’re looking for the best and brightest to deliver the best for our customers. You’ll need**:

- Demonstrated senior leader with extensive operations and strategy delivery experience
- Experience leading large operational teams and/or change programs that embed new core system, new process, operational improvement delivering key productivity and financial targets
- A strategic thinker with commercial acumen capability
- Proven people leadership skills building highly engaged and high performing teams
- Strong analytical capability, commercial acumen, and numerical literacy.
- Proven experience building and managing in-depth long term relationships
- Passion for customer experience, innovation, and transformation.

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

**Join NAB**
- _#LI-DNI

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