Head of Collections Strategy

20 hours ago

Melbourne City Centre, Australia NAB Full time

Head Of Collections Strategy & Technology Delivery
- Job number: 800106
- Primary position location: VIC- Melbourne CBD
- Category: CEO & General Management
- Category: Change Management
- Category: Collections

**Show More**
- Work type: Permanent Full time
- Closing at: Apr 17 2025 - 23:55 AEST

**Favourite**

- Bring your proven transformation and strategic operational experience to excel in this role
- Collections & Deceased Estate experience is favourable
- You will simplify complex processes to make customer experience simple, fast and easy

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of **Head of Collections Strategy & Technology Delivery**, you will join** the NAB Assist team** that’s doubling down on **keeping it simple.**

**Each day, you’ll go above and beyond to**:

- Review risk scoring, treatment and process across the portfolio
- Monitor and support effective dialler performance and ensuring PowerCurve integration
- Minimise operational risk and disruption and while delivering innovative technology solutions
- Analyse business technology processes, procedures and user requirements in order to drive improvement in customer, colleague and commercial outcomes for NAB
- Effectively lead the Collections Strategy & Technology Delivery team to manage and deliver the strategic change
- Effective engagement within NAB Assist and providers to achieve business goals

**We’re looking for the best and brightest to deliver the best for our customers. You’ll need**:

- Demonstrated senior leader with extensive operations and strategy delivery experience
- Experience leading large operational teams and/or change programs that embed new core system, new process, operational improvement delivering key productivity and financial targets
- A strategic thinker with commercial acumen capability
- Proven people leadership skills building highly engaged and high performing teams
- Strong analytical capability, commercial acumen, and numerical literacy.
- Proven experience building and managing in-depth long term relationships
- Passion for customer experience, innovation, and transformation.

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

**Join NAB**
- _#LI-DNI

  • Strategy & Analytics Manager - Collections

    2 weeks ago

    Melbourne City Centre, Australia Probe CX Full time

    At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better...

  • Head of Enterprise Collections, Risk

    3 weeks ago

    Melbourne, Victoria, Australia Latitude Financial Services Full time

    Join to apply for the Head of Enterprise Collections, Risk role at Latitude Financial Services1 day ago Be among the first 25 applicantsJoin to apply for the Head of Enterprise Collections, Risk role at Latitude Financial ServicesGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Latitude Financial ServicesAt...

  • Head of Enterprise Collections, Risk

    2 weeks ago

    Melbourne, Victoria, Australia Latitude Financial Services Full time

    Join to apply for the Head of Enterprise Collections, Risk role at Latitude Financial Services1 day ago Be among the first 25 applicantsJoin to apply for the Head of Enterprise Collections, Risk role at Latitude Financial ServicesGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Latitude Financial ServicesAt...

  • Head Of Enterprise Collections, Risk

    3 weeks ago

    Melbourne, Victoria, Australia Buscojobs Full time

    At Latitude, we make it possible – for our customers, our communities, and our people.We believe in creating opportunities that truly matter, helping you thrive both professionally and personally.That's why we offer benefits that make a real difference in your life.We make it possible… to spend more time with your loved ones – with an extra week of...

  • Head Of Enterprise Collections, Risk

    3 weeks ago

    Melbourne, Victoria, Australia Buscojobs Full time

    At Latitude, we make it possible – for our customers, our communities, and our people. We believe in creating opportunities that truly matter, helping you thrive both professionally and personally. That's why we offer benefits that make a real difference in your life.We make it possible…to spend more time with your loved ones – with an extra week of...

  • Head of Enterprise Collections, Risk

    2 weeks ago

    Melbourne, Victoria, Australia Latitude Financial Services Full time $120,000 - $180,000 per year

    At Latitude, we make it possible – for our customers, our communities, and our people. We believe in creating opportunities that truly matter, helping you thrive both professionally and personally. That's why we offer benefits that make a real difference in your life.We make it possible…to spend more time with your loved ones – with an extra week of...

  • Head of Strategy, Planning

    5 days ago

    Melbourne City Centre, Australia Transurban Full time

    Transurban is on an ambitious journey to develop Australia’s first automotive-focussed loyalty ecosystem. By partnering with a broad range of favourite brands and through building world-class, data-driven capabilities in the business, we seek to deliver exceptional experiences for members, and meaningful savings on their everyday expenses. With a...

  • Head of Domain Delivery

    3 days ago

    Melbourne City Centre, Australia NAB Full time

    Head of Domain Delivery - Job number: 796741 - Primary position location: VIC- Melbourne CBD - Category: Business Analysis - Category: Project Management - Category: Retail/Consumer - Work type: Permanent Full time - Closing at: Feb 17 2025 at 23:55 AEDT **Favourite** - **We are empowered to make a positive difference for customers and communities**: -...

  • Head of Credit

    5 days ago

    Melbourne, Australia Origin Energy Full time

    Senior leadership position in our Consumer & Property team - High profile, business critical role - Melbourne based **Working for us** At Origin we have a strong purpose and values that challenge us to find the answers to the big energy questions. Every person that works with us helps us reach that goal. If you bring good energy to Origin, you’ll get it...

  • Head of Learning Strategies

    7 days ago

    Melbourne, Australia Melbourne Grammar School Full time

    **Head of Learning Strategies** Melbourne Grammar School is seeking a highly skilled Head of Learning Strategies to co-ordinate Learning Strategies in our Junior School. The Head of Learning Strategies at Grimwade House is primarily responsible for providing overall direction and support for our Teachers of Learning Strategies. This is a full time ongoing...