Ict Quoting Specialist

Job Title

**Senior ICT Quoting Specialist**:
Division/Business Unit/Team

**Integrated Client Services**

Reporting to (job title)

**ICT Quoting Manager**:
Location

**Sydney**

This role is to act as the Senior ICT quoting specialist & advisor for our ICT customers and deliver the best customer experience. The ICT quoting specialist will be expected to use their extensive experience in vendor relationships, pricing negotiations, distribution channels, and deal registrations to produce the most competitive and market leading quotes for our strategic, enterprise and government customers.

This role will be required to work closely with vendors, partners, all levels of sales teams and customers so exceptional communication and negotiation skills will be required. The ICT Quoting specialist will work at autonomously as the key liaison between sales and vendors and will be expected to make and justify pricing decisions. Using the Company Quoting Platform the ICT quoting specialist will make key data driven pricing decisions on a customer and technology basis, to ensure our quotes are competitive and align to our strategic direction in terms of product and solution choices.

The role will require an in depth understanding of vendors in the ICT industry, knowledge of programs, vendor offerings and associated pricing structures. They will work closely with the sales team using our digital quoting platform to provide successful quotes to the business and customers.

This role adds additional value to the business and to our account managers by:

- Good understanding of ICT Products and Solutions
- Understanding of ICT vendors and distributors within Australia
- Understanding the concept of SaaS and how licensing works and terms used
- Understanding basic structure and benefit of security solutions
- Having industry and customer knowledge which can be shared with our account and supplier teams
- Take ownership of driving customer centric processes by producing fast and accurate quotes.
- Understand how to strategically source pricing and quote competitively to help achieve sale wins and additional margin savings for the business. Registering deals as soon as possible to lock in pricing advantages, through our strategic partners. Strategically ensuring we achieve both competitive pricing to win business at the same time trying to maximise our margins and achieve great cost savings for the business
- Assisting with small and large RFQ/RFP, advising when margin drop is required to secure the deal and achieve customer budget and assisting with obtaining correct margin approvals with management when applicable
- Understanding of CRM/ERP system and using such tools to help track and drive sales
- Providing excellent customer service to our clients, ensuring quoting and pricing needs are met, tackling any concerns or enquires the client may have, assisting in issue resolution, and ensuring post sales queries are directed to the correct teams i.e. ICT Operations & Procurement.
- Creating order handovers in a timely manner, within standard SLA's
- Working collaboratively with multiple teams across the business and our suppliers to ensure a smooth end to end transition from customer quote to order and ensure the best results for Company as a business and our customers.
- Develop a close working relationship with our preferred distributors and vendors
- Participating in sale meetings & one on ones with the supported BDMs/Account Manager/Account Director (AM/AD), to get a greater understanding of what is in the sales pipeline - early involvement in the opportunity that will assist in securing competitive pricing
- Participating in any vendor related training and updates, to broaden product knowledge and use of vendor toolsets that can assist in ICT Sales in quoting and selling of product
- Ensuring the quotations fit in to Company policies and guidelines

The role will also be supporting the sales team in the growth of ICT new business sales and can be achieved by utilising customer data that is held in Company CMR/Quoting platform. Strategically using the right data to achieve business wins or analysing deal loss and the methods that can be put in place so that the business can benefit in the future, to increase the win rate. Using historical pricing to strategically achieve the right price points for our customers, as well as evaluating previous sold items & review end of life opportunities to promote upselling. Running pivotal reports such as reports on expired quotes and ensuring customer/sales follow ups are conducted to close the opportunity.

The role will also be supporting the sales team with ICT maintenance Renewal growth rate by proactively producing accurate renewals quotes prior to customer maintenance contract expiry date and providing the business with an ongoing revenue stream. Ensuring all maintenance renewal quotes are quoted with the agreed 60 Day or 90 Day period and utilising the Company Quoting platform