Ict Support Officer/technician

4 days ago

Sydney, Australia mx51 Full time

mx51 is a payments-as-a-service solution for banks, non-bank acquirers, and other merchant service providers. We are building a payment platform that allows merchants to accept payments in-store, in-app and online, whilst consolidating all their data on a real-time business management dashboard.

The ICT Customer Support Officer position at mx51 is a vital and rewarding role. As our newest ICT Customer Support Officer, you'll manage key clients including stakeholders within our 'big 4' banking clients and major merchant acquirers.

You'll be a key point of contact for new client pilot programs and a SME on our product suite with a sound understanding of end user (merchant) needs. You'll be organised with strong communication skills, and take responsibility for scheduling and conducting merchant onboarding and training sessions. You'll liaise with our internal teams to ensure we are meeting our requirements, and provide quality support with a focus on improving customer satisfaction each and every day.

**What you'll be doing**:

- Handhold pilot programs conducted with tenants, POS partners and merchants
- Act as the product specialist for mx51's products and services
- Create a feedback loop to mx51's product team to better the product
- Build and maintain relationships with key internal personnel and external partners/merchants
- Demonstrate technical proficiency and the ability to understand mx51's development teams and translate this to business users and merchants

**What you'll need**:

- Experience with stakeholder management, particularly in a similar role
- Proven success in a client relationship role
- Previous experience of presenting and/or pitching
- Ability to prioritise ruthlessly
- A minimum of 2 years industry experience, particularly in payments or Point of Sale (POS) experience
- Strong objection handling, complaints management skills
- Ability to turn negative into a positive customer experience

If you're naturally curious, get excited about a challenge, willing to take an opportunity from start to finish and showcase grit - join us The annual base salary for this position is $100,000 - $110,000 per annum.

**What we offer**

You will be joining an incredible team who are committed, customer focused, adaptable and curious. Our innovative culture gives you opportunities to make real contributions that will shape the future of the business. In addition to a fun and flexible work environment, we also offer:

- Competitive salary packages
- Paid Parental Leave for primary and secondary carers
- Flexible work practices and tools to help you set up your remote workstation
- Access to co-working facilities across Australia (and internationally)
- Novated Lease and salary sacrifice options
- Annual Team Offsite
- Social Events run by our Social Committee

**_mx51 is an equal opportunity employer that is committed to creating a diverse and inclusive environment. All qualified applicants will receive consideration for this role without bias to race, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age._**:

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