Service Desk Specialist

2 days ago

Sydney, Australia Endeavour Group Full time

**Looking for a new challenge?**

Endeavour Group are looking for enthusiastic customer focussed folk that want a new challenge. We’re looking for Service Desk Specialists to join our IT team. **No IT experience required**

Reporting to the Team Experience Manager, this is an exciting opportunity for a Service Desk Specialist to be part of a growing team delivering an exceptional IT service experience to the whole of Endeavour Group.

You need to know your way around a computer, but we don't expect you to be an ‘expert’ from day one. We can train you in the IT stuff - you need the desire and ability to learn new skills quickly, and to relate to people across the business. **This role can be based in Sydney, Melbourne or Brisbane.**

**What You’ll Need to Succeed**
- GREAT communication skills
- Self motivated with a positive attitude
- People and Process focussed
- Strong problem solving skills
- A clear focus on delivering to a quality standard
- A few years IT / Customer Service experience
- IT Qualifications desirable but not essential
- ITIL 4 certified desirable but not essential
- ServiceNow experience desirable but not essential
- Hospitality experience HIGHLY DESIRED
- Delivering exceptional front-line customer service
- Accurately recording the details of all Incident / Service Requests
- Proactively taking ownership of issues, and being accountable for your work
- Delivering a consistently high quality service in line with agreed Endeavour SLA’s
- Ensuring that relevant operational procedures are followed, correct priorities are assigned to all requests and agreed service levels are consistently met
- Following service desk operational processes including triaging, communicating with customers, creating knowledge articles and analytical reporting
- Identifying and communicating emerging risks and potential mitigations.
- Providing initial end user support when appropriate, and escalating issues to specialist teams promptly when unable to resolve issues
- Registering and curating knowledge created during incident resolution or service delivery to facilitate effectiveness of service desk operations and improve end user experience.

If you feel that this role is right for you, we’d love to hear from you

**The Perks**
- Everyday Rewards Plus Card which gives you access to exclusive employee discounts across Woolworths, BigW and Endeavour Group brands (BWS, Dan Murphy’s, etc) as well as 50% off at our ALH Venues.
- Access to our Endeavour Group Employee Share Scheme
- Learn wine tasting with Cellarmaster’s: Bronze, Silver & Gold certifications.
- Paid training opportunities with our partners incl. Microsoft/Google.
- Headspace days - no meetings company-wide.
- ** Work from home 3-4 days per week

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