Service Desk Specialist

Service Desk Specialist

**Overview**

**The Opportunity**:
The Fisher Investments Australasia Pty Ltd IT Service Desk Specialist provides in-depth desktop support to the Company and its employees. Your main responsibilities include troubleshooting, diagnosing and resolving complex PC and network problems. The Service Desk Specialist is a resource and first point of escalation to IT Service Desk Associates.

**The Day-to-Day**:

- Provide Tier 1 and Tier 2 support to end-users (onsite and remote)
- Perform installation, repair, and preventative maintenance of end-user software and hardware
- Racking, installation and maintenance of data center hardware
- Infrastructure cabling
- Establish network connectivity and hardware and software configuration
- Support mobile phones and tablets
- Support A/V Equipment
- Responsible for tracking, resolving, or escalating all incidents and requests in ServiceNow appropriately
- Complete physical end-user inter
- and intra
- office relocation services
- Responsible for software pushes and desktop imaging
- Help develop and improve the Service Desk's efficiency and customer service rating
- Orders equipment and services for employee business usage
- On-call and after-hours support
- Vendor Management

Additional responsibilities may include:

- As requested by management, helps with general office maintenance by working with vendors who provide services such as cleaning, basic repairs, moving furniture and other maintenance or facilities requirements; may also be asked to facilitate building deliveries, monitor inventory, and any other tasks.

**Your Qualifications**:

- Bachelor's degree, technical certifications or combination of education and hands-on experience required
- 3-5 years' experience in IT and Infrastructure and Operations
- A+ Certification
- Expertise in Problem Management, Incident Management, Configuration Management, and the overall Information Technology Infrastructure Library (ITIL) framework
- Familiarity with Data Centers and IDFs
- Expertise in decision-making/troubleshooting
- Excellent customer service skills required
- Ability to work through requests of end-users

**Why Fisher Investments Australia**:
At Fisher Investments, we work for a bigger purpose: bettering the investment universe by ALWAYS putting clients' interests first. We provide clients something different through unmatched service, continuous education and unique perspectives on investing.

The next stage of our growth will be guided by the expansion of our Private Client Group into Australia. You will be at the frontier of this expansion. You will join our Global workforce and an inclusive culture where diverse perspectives are valued. You will be trained, developed, offered exceptional benefits and given an opportunity to build a lifelong career. If this sounds appealing, to join us in our mission to Better the Investment Universe.

**Benefits**:

- 100% paid premiums for our top-tier supplemental healthcare plan (includes medical, dental, vision) for employees and their qualified dependents
- Super contributions at the applicable superannuation guarantee percentage specified in superannuation legislation up to the maximum superannuation contribution base
- 20 days of annual leave, in addition to 10 paid holidays
- Employee Assistance Program and other emotional wellbeing services
- $10,000* fertility, hormonal health and family-forming benefit
- A collaborative working environment that practises ongoing training, educational support and employee appreciation events
- Employees residing outside of the US will be eligible for the $10,000 equivalent in their local currency.

FISHER INVESTMENTS AUSTRALIA IS AN EQUAL OPPORTUNITY EMPLOYER

Fisher Investments Australia® is a trademark of Fisher Investments Australasia Pty Ltd (ABN 86 159 670 667, AFSL 433312).

Job ID 14678