Service Desk Assistant

4 days ago

Sydney, Australia Pinpoint Talent Full time

Initial 6 Month Contract
- Sydney location
- Federal Government Opportunity

We are seeking an APS4 Service Desk Assistant for an initial 6-month contract with 6-month extension.

This role is for a Federal Government Agency client and will be based in their Penrith office with flexible working options available.

**Responsibilities**:

- Provide Hardware support for Networking equipment, VCs, telephones, mobiles, laptops, desktops, screens, cabling.
- Assist with on-boarding of new staff and relocation of existing staff.
- Escalate system access requests to DSS Tier 2.
- Support with enquiries in relation to desktops, laptops, smart phones and Video
- Ensure all requests are effectively recorded, managed and owned through to resolution and closure by keeping the Service Desk system up to date.

**Skills required**:

- At least 1 year of ICT support experience and experience in using and supporting the Microsoft Office suite of software.
- An understanding of the ITIL framework
- An understanding of computing hardware and strong problem solving skills with the ability to quickly and accurately troubleshoot issues
- Excellent written and verbal communication skills
- IF THIS SOUNDS LIKE YOU, APPLY TODAY_
- Follow PINPOINT TALENT on LinkedIn for updates._

  • IT Service Desk Analyst

    7 days ago

    Sydney, Australia Novotech Asia Full time

    Novotech is the Asia-Pacific CRO designed for biotech, accelerating clinical development via cutting-edge technology to improve patient lives. Working in a fast-paced and adaptable environment, we strive to set the benchmark for both business and clinical trial performance across all clinical trial phases and therapeutic areas. Our people are critical in...

  • Service Desk Analyst

    2 days ago

    Sydney, Australia INTELLIWORX Managed IT Full time

    **About Us** INTELLIWORX Managed IT a fast-growing MSP with offices in Sydney, London, Boston and Auckland. We provide our small, mid-tier enterprises and multi-nationals clients design, management and support for their information technology infrastructure. We also have extensive cloud infrastructure that we own and operate around the world. We are...

  • Dealing Desk Assistant

    2 weeks ago

    Sydney, Australia Anton Murray Consulting Full time

    Sydney- Investment Banking- PermanentOur client is wholesale Australian institutional stockbroking firm seeking a Dealing Desk Assistant to join their Sydney team. You will provide administrative assistance required by the dealing desk and perform designated trading and sales functions. **Key responsibilities**: - Sales - Research sales, prepare and...

  • IT Service Desk

    2 days ago

    Sydney, Australia Progressive People Full time

    Are you newly "retired"? Maybe doing a Masters? Want to keep your skills current but don't want the hassle of full-time work? I have a position with a well thought of MSP who has stability, reputation and a very diverse client base looking for such a part-time person. Ideally you should have a couple of years experience in a similar role (Help Desk, Service...

  • Service Desk Analyst

    7 days ago

    Sydney, Australia NSW icare Full time

    **Service Desk Analyst** Provide service desk support to the business as the first point of contact for end users requiring technical guidance. **Sydney CBD** - Provide desktop support, user administration, hardware & software rollouts. - Permanent Opportunity| Hybrid working| Starting salary of $ 97,027 base plus super **About the Role** Provide service...

  • IT Service Desk Manager

    4 days ago

    Sydney, Australia Container Exchange Services Full time

    **Introduction**: You will lead the Service Desk team and processes to drive high quality service, including incident, service request and problem management, service desk SLAs across all teams, communicating & leading major incident response and RCA’s, reviewing & improving the service desk processes and tooling, analysing ticket trends to eliminate or...

  • IT Service Desk Analyst

    2 weeks ago

    Sydney, Australia Talent Web Full time

    Title: - IT Service desk Analyst Location; - Sydney. Must be in the office 4 days a week for the first 6 months. Length: - Permanent Must be based in Sydney, and have valid Australian visa Brief Position Description: The IT Service Desk Analyst works within the IT department and is responsible for ensuring that efficient and effective responses to...

  • Service Desk Analyst

    2 weeks ago

    Sydney, Australia Hannover Re Full time

    Service Desk Analyst We are somewhat different Hannover Re - more than 3,500 employees at locations all over the world. Our strength? Connecting Power: We rely on each other. As a reinsurer, we protect customers in the event of a claim. This requires customised, innovative solutions. Solutions that worked yesterday may be outdated tomorrow. We challenge...

  • Service Desk Analyst

    7 days ago

    Sydney Central Business District, Australia Empire Careers Full time

    Location : Sydney CBD Job Type : Permanent Job Salary : $75000 - $90000 per annum **Permanent role - Service Desk Analyst - Sydney ** **The company** We are partnering with a prestigious global law firm to recruit an experienced Service Desk Analyst - Permanent role for their Sydney CBD Office - The Sydney office currently has 800+ people and they are...

  • Service Desk Lead

    1 week ago

    Sydney, Australia Ontrack Systems Full time

    Manage a team of 7 service desk members to support the service desk 24x7 - Manage the Service desk team to perform monitoring using tools such as SolarWinds and SCOM - Take calls from client users, log tickets and action resolve the ticket or triage the ticket to relevant support team - Escalate to relevant team as outlined in the SOP for priority tickets...