Customer Service Manager

1 week ago

Burwood, Australia Allure women health clinic Full time

Allure Women Health Clinic is one of the Australia's leading and fastest growing women health specialists. Based in Burwood, Sydney, we are a group of energetic and fun-loving people who provide amazing services, products and excellent customer service to a large and growing range of customers in Australia.

**Key Responsibilities**:

- Oversea daily operations of the customer service team.
- Develope and enforce effective customer service policies, procedures, and quality standards.
- Hire, train, and mentor customer service staff.
- Analyze customer feedback and service metrics to identify areas for improvement and implement changes.
- Work with other managers to ensure a consistent and high-quality customer experience across all touchpoint.
- Handle complex and escalated customer service issues.

**Qualifications**:

- Proven experience as a Customer Service Manager or similar managerial role.
- Excellent communication and interpersonal skills.
- Strong leadership abilities with a focus on staff development and team building.
- Diploma of Management or above
- at least two years work experience or more

**Benefits**:
Competitive salary with performance bonuses.
- Opportunities for professional growth and development.
- A supportive and dynamic work environment.

Pay: $85,000.00 per year

Schedule:

- 8 hour shift

Work Authorisation:

- Australia (required)

Work Location: In person

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