Amplifon Customer Service Representative

2 days ago

Burwood, Australia TSA Group Full time

Company Description

TSA is an Australian-owned business in the Outsourcing Industry helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands from across multiple call centres in Australia and the Philippines.

**Job Description**:
**About Us**

TSA Group is a proudly Australian-based customer experience technology and services business that specialises in connecting Australian brands with Australian customers. We work with a range of clients, across many sectors, including telecommunications, insurance, health, childcare and tourism.

With a team of over 4,000 vibrant and passionate employees working across Australia and the Philippines, we connect with over 15 million Australians every year. Fun, safe and supportive workplaces is our vibe. There's a place for everyone, and anyone can make it at TSA Group. Here we take our work seriously, but not ourselves. We're up for a challenge, some hard work and we're team players, but we want plenty of laughs and fun along the way

**Our Amplifon Client**

Amplifon is a global leader in hearing healthcare. Their mission is to transform the way hearing healthcare is perceived and experienced worldwide changing the lives of millions of customers.

**The Role**:
We’re on the lookout for some awesome people to come join our fun and dynamic Amplifon sales team
- ** Location?** We are all about that work life balance and flexibility, you’re welcome to work from home and our wonderful **Burwood office**, with hybrid and work from home arrangements
- ** Roster times?** **No weekends Default shift is 9am to 5:36pm however we are open 9am to 9pm, Monday to Friday.** We’re happy to work with you on what roster suits you best

**What you will be doing?**
- Booking customers in for **FREE hearing tests**:

- Primarily through outbound sales. Working through both **cold and warm leads**.
- Providing information and insight about hearing solutions to our customers
- Promote Ampifon’s suite of products and services

**You**
- Thrive in a sales team environment
- Build natural rapport easily
- Passionate sales, helping others or hearing health or all of the above
- Driven by targets and goals, and some fun competition
- Have patience and empathy for others
- Have the ability to multi-task and manage your time effectively
- Must be able to provide evidence that you have received two doses of a recognised COVID-19 vaccine
- Must have full working rights within Australia
- Located in Melbourne

**What’s in it for you?**
- Incentive payments based on your output
- Daily, weekly and monthly competitions
- Rewards & Recognition programs including VIP nights, event tickets, prizes, parties, our annual ping pong tournament - and more
- Comprehensive training, with ongoing coaching and development
- Career progression; work your way up and across the business.

Additional Information
**Check out our social media pages**:

- Instagram: tsa_group_

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