Client Engagement Officer

2 days ago


Bankstown, Australia Allegiance Heart & Home Care Full time

**Summary**:
**Responsibilities**:

- Develop and implement strategies to engage clients and build long-term relationships
- Act as the primary point of contact for clients, responding to inquiries and resolving issues in a timely and professional manner
- Conduct regular check-ins with clients to assess their satisfaction and identify areas for improvement
- Collaborate with internal teams to ensure client needs are met and expectations are exceeded
- Identify opportunities for upselling and cross-selling products and services to existing clients
- Maintain accurate records of client interactions and transactions
- Stay up-to-date with industry trends and best practices to continuously improve client engagement strategies

**Qualifications**:

- Bachelor's degree in business, marketing, or a related field
- Proven experience in client engagement or account management
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Ability to work independently and as part of a team
- Proficiency in Microsoft Office and CRM software

**Company Overview**:
Please visit our company website for more information



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