Service Coordinator

17 hours ago

Shellharbour, Australia PeopleIn Full time

Permanent full time position - Located in Shellharbour
- Ongoing professional development and career opportunities
- Make a difference in the healthcare sector

**About the role**
We are currently seeking a Service Coordinator to join our team based in Shellharbour to play a critical role in providing personalised coaching and mentoring for our care workers.

You will support multiple customers across our business, ensuring participants are enabled to maximise choice and control, and employees are actively supporting services to be safe and compliant.

Responsibilities will include:

- Administer all staff rosters that enable an effective balance to be achieved between optimising staffing efficiency and maximising staff satisfaction.
- Work collaboratively with parties to ensure rosters reflect resource needs to meet service delivery demands.
- Ensure the roster is completed and available to staff in a timely manner that meets industrial requirements.
- Undertake administrative activities related to managing the roster, including but not limited to inputting and updating staff details and attendance preferences.
- Liaise with staff regarding changes and updates to the roster.
- Coordinate the provision of agency staff to ensure supplementary workforce to our customers.

**About you**
To be successful in the role you will have experience within the delivery of services to the disability sector. You will also have a passion and drive to use your capabilities to make an impact in the sector.

You will possess the following:

- Relevant experience, in rostering, recruitment resourcing etc. and understanding of CRM
- Excellent organisational and time management skills
- Highly developed communication, both written and verbal, and interpersonal skills
- Problem solving skills relevant to dealing with shift or roster allocation scenarios
- Skills relevant to roster coordination and management
- Ability to effectively liaise with a range of internal stakeholders
- Proficiency in Microsoft Office (Word, Excel, Outlook)

**Who we are**
NNA Direct Support Service was created to help Australians living with disabilities, their families, and carers. As part of Network Nursing Agency (NNA), we offer in-home supports to NDIS participants and caregivers through our large network of support workers and nurses,

Our in-home support services are currently available to people and families across New South Wales, Victoria, South Australia, and Queensland.

**How to apply**
If you have the skills, experience, and drive to be successful in the position we encourage you to APPLY NOW

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