Service Contract Specialist

Deadline:

- Sep 29
- Country:

- Australia
- Location:

- Canning Vale, Queensland, Adelaide, South Australia
- Job-ID:

- R0044955
- Job category:

- Sales and Product Service

**Sandvik Mining and Rock Solutions**

**Service Contracts Specialist - WA**

Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a global leading supplier of equipment and tools, parts, service and technical solutions for the mining and construction industries. The Sandvik Group has approximately 44,000 employees in more than 150 countries.

As a Service Contracts Specialist, no two days are the same. You will play a key role in representing Sandvik management, as you will be responsible for the affective execution of the delivery of parts and service contracts within the WA region. You will engage with Customers and site-based service personnel directly at site, corporate locations in Perth or remotely to ensure contracts are managed according to the agreement, including adherence to contract terms and conditions, agreed deliverables, key performance indicators, value delivery and reporting requirements.

This role is a full-time requirement, however Sandvik recognises the desire for flexible working options. Flexible employment arrangements include condensed working weeks, working from home, flexible start/finish times, etc.

**Here are some of the reasons you should work for Sandvik**
- We have a huge focus on Safety, Health and Wellbeing. We have an annual wellbeing survey which determines the Top 3 health and wellbeing focuses for the year.
- We have a beautiful new workshop located in Kenwick located right next to our new state of the art warehouse
- Our team is very supportive, and we have an exceptional onboarding and training process.
- We have a Social Club with many opportunities to mingle with colleagues outside of work.
- We have a diverse workforce which makes for a great place to work.
- Flexible working arrangements including the option to work from home
- We have an Employee Benefits Program which includes salary sacrifice options, and many other perks such as length of Service Recognition program and a company funded paid parental leave.

**Areas of responsibility**
- Work directly with customer stakeholders to manage the commercial aspect of service contracts.
- Support the provision of a collaborative cross functional Service Contracts stakeholder engagement.
- Engage Customer and internal stakeholders to deliver on the agreed contract scope and daily operational requirements.
- Facilitating monthly and quarterly meetings with clients and ensure meeting tasks are actioned.
- Support administration team with monthly contract invoicing by ensuring contract milestones are being met.
- Participate in and drive change management requirements to ensure systems and processes are effective and efficient.
- Assist Service Contracts Manager in overseeing the facilitation of Service Contract services to ensure delivery of scope.
- Support the onsite based personnel with issues and enquiries.

**Your profile**
- Relevant experience (supervisory or above) within the mining industry, with a history working directly with a mine site.
- Technical trade or project management qualification with direct mobile maintenance experience is highly preferred.
- Exposure to mobile plant asset management (planning and scheduling).
- Understanding of logistics and parts management processes.
- Ability to negotiate with clients with a strong focus on fact-based decision making.
- Contract management including operational risk identification and rectification as well as budget adherence and reporting.
- Regular travel to site is a requirement for the role.

We conduct business in a sustainable and responsible manner. To achieve this, we always act in line with our high ethical standards, putting safety first and always showing consideration for the environment and the communities in which we operate. The safety and well-being of our employees and the environment are our core values. Finally, we care about others and build relationships based on honesty, respect and trust.

Agencies need not apply.

Sandvik is proud to be a Work180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and benefits on the Work180 website.

**Recruitment Specialist**

Monique King

+61 438 641 791

**Deadline**: Sep 29
**Job-ID**: R0044955