Customer Service Specialist

Australian family owned and operated since 1981, welcome to Criterion Industries Specialising in superior-quality aluminium partitioning systems, sliding systems, doors and hardware accessories, we are consistently designing innovative systems for the commercial and residential building industry.

Criterion believes in making it easy for our clients and people to be successful. We believe our values, Energetic, Committed and United are our proven formula for success.

We are on the hunt for our next **Customer Service Specialist** to join our vibrant and energetic team full-time at our head office in Epping, Melbourne.

Criterion welcomes outstanding individuals who share our passion for delivering excellence in all aspects of our business, from superior products to exceptional service to our valued customers.
*
The Opportunity:*

Joining our Customer Service team onsite, you will work together to manage customer service responsibilities effectively and triage requests, working with key stakeholders to support the delivery of the Sales and Operational targets.

As you step into this role, your focus will be to learn and master our product process. Through on-the-job training and mentorship, you will thoroughly understand our products and how our customers use them.

Once you have a solid grasp of the product process, you will work closely with an account manager, allowing you to practice small accounts to develop your professional skills.

*
Requirements*
**Responsibilities include**:

- Enter customer and business development team orders into the Criterion CRM (Salesforce)
- Field inbound and outbound calls directly from clients and process orders
- Address issues of varying complexity, working with other departments as needed to resolve issues
- Generating sales leads from inquiries received.
- Provide administrative support to our Client Executives such as analysis of account purchases; arranging samples and appointments.
- Assisting with administration duties.
- Build sustainable relationships and engage customers by going the extra mile.

**You’ll be great in this role because**:
To thrive in this role, we would love for you to have customer service experience and experience or knowledge in the construction industry. However, our team comprises of all kinds of experience, so even if you feel you don't meet all of the necessary criteria for this position, we still encourage you to apply.

This opportunity is a great stepping stone into a sales role as you will become exposed to sales through customer service. We want you to be keen, willing and able, possessing the following attributes:

- *

Strong communication:* Clear and effective communication with customers and active listening to understand their needs.
- **Problem-solving and critical thinking**: Ability to find solutions to customer problems promptly and efficiently.
- **Adaptability and product knowledge**: Ability to adapt to change and know about the product or service provided to assist customers better.

*
Benefits*
**What Criterion wants to offer you**:
The core of our business is our people, and we take pride in knowing we have a culture that promotes teamwork, nurtures growth and development, and encourages our people to put forward ideas and thrive with us. How do we do this?
- *

Culture Committee*
- **Regular celebrations**
- **Access to EAP**
- **Clear career development pathways**
- **Rewarded team targets**
- **Industry-recognised training through Criterion academy**
- **Mentorship**
- **Table tennis competitions Are you up for the challenge?**

We believe you should be supported in becoming the best you can be and have a great time doing it

Industry
**Manufacturing**

City
**Canning Vale**

Province
**Western Australia**

Country
**Australia**

Postal Code
**6155