Service Planner

1 week ago

Canning Vale, Australia Konecranes Full time

Employment type: Undefined term- Full-time/part-time position: Full time- Workplace Type: On-site**Service Planner**:

- At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name - people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive._
- We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work._

Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries including manufacturing and process industries, as well as shipyards, ports and terminals. Our mission is to deliver consistently high standards of service via skilled and dedicated professionals, working as a team.

At Konecranes and Demag, we are part of a Global organisation that has been in operation for over 80 years. With operations in over 50 countries worldwide, we are currently seeking a passionate, energetic, and engaging Service Planner to join our team.
Based in Canning Vale, and reporting to the Lead Service Planner, you will be responsible for planning and executing service, repair and maintenance work through the assigned team of Technicians in WA.

**Your main responsibilities will include**:

- Planning, prioritisation and scheduling planned work
- Planning un-planned breakdown work with the assistance of Field Supervisors and Service Manager
- Arranging/ordering sub-contracted goods, services and equipment.
- Capturing and controlling job-related costs by way of Time and Material Trackers in provided systems
- Effectively communicating the planning process and timelines to customers, operatives and subcontractors
- Tracking and receiving material orders to facilitate a timely delivery of Orderbook when requisite components are available.

**About You**:

- Planning experience in a similar role is highly desirable
- Exceptional customer service skills
- Ability to work well under pressure and effectively prioritise tasks
- Excellent interpersonal skills and the ability to communicate effectively with customers, suppliers and team members,
- Demonstrated ability to plan jobs and develop a work scope
- Excellent time management skills
- Intermediate computer skills with experience working with the Office 365 Suite of products (i.e. Word, Excel and Outlook).
- Awareness of ISO 14001 & 45001 Standards

**In return you will get**:

- Competitive salary, based on experience
- 17.5% Annual Leave Loading
- 15% Bonus based on agreed KPI's
- Employee Share Scheme in place
- Great team environment
- Training provided
- Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs._
- Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination._

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