Customer Service/administration Assistant

8 hours ago

Thomastown, Australia Inject Full time

Tight-knit, family run team based in the Northern Suburbs.
- Assist the customers of premium hotels and retailers.
- Full-time, Mon-Fri role with the opportunity for progression.

**About The Company**:
***
Celebrating forty years as a leading premium bedding and mattress manufacturer, this local business is invested in providing the highest quality of bedding products, selling to 5-star hotels and top of the range retailers nationally. As a family business, there’s a commitment to quality, professionalism and excellent customer service that’s lasted. There is a focus on getting things right together, from the office to the factory floor, everyone looks out for one another.

**Why You Want To Work Here**:
This is an Australian owned company that truly values their employees and has a continuous investment in their staff. Their brand and reputation for providing premium and quality products is truly award winning, and like no other. Without any compromise, the collaborative, supportive and friendly team atmosphere means you’ll immediately feel welcomed, and instantly feel like part of the family.

You’ll be able to genuinely help the customers you come into contact with, giving them a memorable experience and ensuring they feel taken care of. You’ll receive 1:1 training and guidance from the directors themselves who are not only incredible leaders, but genuine and down to earth people who aren’t shy of having some fun

**About You**:
***
There is nothing more important to you than a company’s customers and their experience. Your commitment to providing world class service is second to none. Your proactive and resourceful nature means you’re always armed with all the knowledge you need. This allows you to provide the most optimum level of service to your customers.

You have a natural ability to deliver information to customers in a clear, concise, and empathetic manner. You manage expectations with ease. You view times of conflict as an opportunity to resolve problems and create a premium level of service. At the end of the day, you feel incredibly satisfied knowing you have done right by your customers and have delivered a premium service that won’t be forgotten.

**About the Role**:
In this role, you will be the vital link between customer’s feedback and the operations of the company and will be adding significant value through;
- Acting as the main point of contact for all customer enquiries involving warranty and priority orders
- Providing accurate and transparent feedback to customers on their order’s status
- Working closely with the production manager to keep the production spreadsheet up to date
- Assisting the production team with administrative tasks such as order entry, returns, and stock updates
- Proactively identifying potential issues that will impact your customers and act swiftly on resolutions
- Gathering customer feedback and communicating to the wider team on potential solutions
- Ultimately providing a brilliant customer experience each and every time

**Selection Criteria**:
To be considered for this opportunity, you will bring;
- Experience in customer service and;
- The desire to go above and beyond for your customers

**Next Steps**:
*

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