Customer Service

5 days ago

Docklands, Australia TSA Group Full time

**Company Description**
Amplifon is a global leader in hearing healthcare. Their mission is to transform the way hearing healthcare is perceived and experienced worldwide changing the lives of millions of customers.

**Job Description** What it means to be apart of our team**:

- ** Fully paid comprehensive training**: We will take you through our 1 week training period, where we teach you everything you need to know
- ** Sign on Bonus**: You will be eligible to receive a $500 bonus after your first 3 months
- ** WFH Options**: After you've practiced what we teach, you can work from home 2 days per week
- ** Earn Monthly Commissions**: You perform
- we pay, earning monthly commissions
- ** Internal Career Progression**: Be supported by our development programs, providing you the opportunity to grow and progress within our business
- ** Be apart of the TSA Way**:You'll be rewarded, recognised and apart of a business that knows how to have fun Play ping pong on your lunch break, attend team events, work amongst like-minded people where you're guaranteed to make great mates

**Qualifications** What you'll do**:

- Make outbound calls through warm & cold leads, booking customers in for free hearing tests at Amplifon hearing specialists
- Ask open questions and build rapport to understand customer's needs
- Provide information and insight about hearing solutions to customers
- Promote Amplifon’s suite of products and services

**What makes you perfect for this role**:

- Excellent communication skills, ability to listen, empathise, respect and enjoy general chit chat
- Passionate about customer service, sales and helping others
- Open to learning new skills, implementing them and celebrating your wins
- Exhibit resilience, and techniques to allow you to perform at your best
- Strong multi-tasking skills, ability to easily navigate computer systems
- You have a solution based mind-set, always ready to resolve a problem
- Have a fixed internet connection and suitable work from home set-up
- ** Availability to work a rotating roster between Monday - Friday, 8am - 8pm. Working a minimum of 22.8 hours per week**_ _**_(Rosters are open to flexibility)_

**Additional Information** Want to know more? Check out our social media pages**:

- Instagram: tsa_group_

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