Customer Service Representative

2 days ago

Docklands, Australia Smarte Carte Australia Pty Ltd Full time

We are Australia’s leading supplier and manager of Airport luggage storage solutions, specifically, Baggage Storage by Smarte Carte, a retail store which allows travellers to store luggage while they await their flight.

We are looking for a Customer Service Representative who can assist customers our Baggage Storage store, located at Spencer Outlet Centre and our Melbourne International Airport store.

The purpose of a Customer Service Representative is to assist customers with our baggage storage service and sell luggage and travel accessories.

With training, you would be required to:

- Provide courteous service in assisting customers.
- Physical ability and manual dexterity needed to lift a minimum of 20kgs to waist height.
- Ability to walk and stand for 10 hours a day.
- Display good customer service and verbal communication skills.
- Perform customer sales and service transactions, including accurate assessment of applicable charges and physical wrapping of baggage.
- Maintain accurate handling and processing of cash, credit cards, EFTPOS and point of sale.
- Promote products and services through up-selling and cross-selling, merchandising and other promotional activities.
- Learn and practice safe work procedures, thus assuring safety to self, co-workers, passengers and visitors.
- Maintain good communication and cooperation with other employees and facility management.
- Attend to the day to day running of the Retail Store when required.
- Perform jobs in an honest, reliable, and professional manner.
- Complete other duties as directed, provided adequate training has been given.

To be considered for this position, you must:

- Be available to work a flexible roster, including early morning, afternoon and night shifts, weekdays and weekends.
- Be flexible for additional hours and changing shift times.
- **Be computer literate with experience in programs including Microsoft Office Suites.**:

- Work well in a team environment.
- Be highly motivated and work well autonomously.
- Secure an Australian Security Identification Card (ASIC Card) to work at Australian Airports.
- Preferably, hold a Current Australian Drivers Licence.

**Job Type**: Casual

Pay: $29.00 - $45.00 per hour

Work Location: In person

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