Customer Service Consultant

5 days ago

Docklands, Australia Medibank Full time

**Will you actively create a healthier future for tomorrow?**

At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.

We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives, we value the knowledge and contribution of Aboriginal and Torres Strait Islanders. We are working hard to create an inclusive workplace and develop Indigenous careers.

**The Opportunity**

We are looking for a Hospital and Provider Advocacy Consultant to join our team. You will be responsible for delivering exceptional customer service to hospitals, doctors and ancillary providers in a call centre environment. You will be the first point of contact to respond to queries and provide information on services and claims.

This is a 6-month fixed-term contract.

**Responsibilities will include**:

- Creating a positive experience by providing outstanding customer service to hospitals and providers
- Proactively promoting up-to-date technology and tools available to providers on the claims experience
- A commitment to consistently increasing your product and procedural knowledge
- A commitment to answering calls with a high level of efficiency to help ensure our providers’ queries are attended to as swiftly as possible.

**About You**
- You are passionate and have a highly developed customer-centric attitude
- You have developed and grown your skills working in a high-volume contact centre environment and are ready for the next step
- You are a clear communicator and have a continuous improvement mindset.
- You are systems-savvy with a proactive and flexible approach
- You are skilled at learning and remembering an array of rules and procedures and exceptions
- Experience with IMED and OSCAR is a bonus, but not essential
- This role requires working on a fixed roster from 9:00 am to 5:00 pm, Monday to Friday.

**A career with us**

At Medibank, we believe work is something we do, not somewhere we go. Our modes of working - Collaboration, Connection and Concentration - help inform how your day is structured and where you choose to work will vary, depending on your role and requirements.

All employees who may attend a worksite or any face-to-face work-related activity will be required to be fully vaccinated for COVID-19 as a condition of employment.

We offer a range of great benefits, rewards and discounts, and health and wellbeing initiatives. To find out more, click here.

**To start small and impact bigger.

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